60 Day Returns
- You can return your order for any reason within 60 days from the date your order was placed. We'll even pay for the return shipping.
- Just contact us and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Daiwa, Human Touch, Infinity, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like indoor setup service are non refundable.
- Items must be in new resalable condition and must contain the original box, packaging materials and accessories that were shipped to you.
- We reserve the right to charge up to a 15% restocking fee on Inada, OHCO, Panasonic and Positive Posture products.
Exchanges
- Our goal is for you to have a massage chair that you and your family will love for many years. So if you wish to exchange your chair for a different model, we do our best to minimize the cost of returning your chair. And depending on which chair you exchange it for, we may be able to absorb most or all of the return costs for you.
What are you looking for in a massage chair?
Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating. Call 888-612-8862 or chat with us for a free recommendation. Here are some points we take into consideration:
- Your height & weight
- Do you want a massage chair for general relaxation or to treat a specific body part?
- Your price range
Canceling an order
- If you cancel an order before it has been processed for shipping, you will get a full refund. Otherwise, it would be handled based on our return policy.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Financing - Pay over time
We offer monthly payments on all our products via our financing partner, Affirm. 0% APR for 12 months financing, and 10-30% APR for 18 or 36 months financing.
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Affirm" option.
Step 4 - Fill out the required billing information fields and click the "Place Order" button
Step 5 - On the Affirm page, enter your mobile number in the field provided and click the "Continue" button
Step 6 - Follow the instructions to complete your order. In the final window, tick the agreement box and click the "Confirm Loan" button.
Step 7 - You have successfully placed your order!
We also offer monthly payments on all our products via our other financing partner, Bread . 0% APR for 18 months financing, and other terms that go up to 36 months financing*. Here’s how to see if you prequalify in seconds:
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Bread" option.
Step 4 - Click on the button that says "As low as $..." option.
Step 5 - A pop-up window will appear that says "Pay over time." Fill out/check all the fields and click the button at the bottom.
Step 6 - Follow the instructions to complete your order. In the final window, click the "Accept & Checkout" button.
Step 7 - You have successfully placed your order!
*The term is for a loan to finance a purchase. Rates range from 0% to 29.99% APR, resulting in, for example, 18 equal monthly payments of $55.56 at 0% APR or 36 equal monthly payments of $31.33 to $42.45 at 7.99% to 29.99% APR per $1,000 borrowed. Your terms may vary and are subject to application. Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC.
Get the buying power to shop for your massage chair now and enjoy the flexibility to pay over time. You can get 6 months special financing on purchases of $99 or more every time you shop with PayPal Credit. The application process is quite easy, here's how to do it:
Step 1 - Read the terms and fill out a quick application here.
Step 2 - After approval, browse for the massage chair you want to purchase and click the "Add to Cart" button. You'll be redirected to your shopping cart
Step 3 - On your shopping cart page, click the "Checkout with Paypal" button. You will be redirected to Paypal's website (or the Paypal app will open up when in mobile).
Step 4 - Continue w/ the process. On the payment page under "Pay with" section, look for and select the Paypal Credit option. It may look similar to this:
Step 5 - After successfully completing the process, an order confirmation email will be sent to you.
Pay With Amazon
If you already have an Amazon account, you can use the information stored in your Amazon account to pay conveniently. You won’t even be need to enter your credit card number.
To use Pay with Amazon, press this button in your Shopping Cart:
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We do not share your password and payment information. Your purchases are protected by the A-to-Z Guarantee.
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Access your shipping and payment information from your Amazon Payments account.
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Price Match Guarantee
Price Match Guarantee
We are committed to offering you the best deal on your massage chair purchase. So if you find a better offer elsewhere, let us know and we'll do our best to match it or beat it.
3 Easy Ways to Get Your Price Match
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Call or Email
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$10k Security Guarantee
Norton Shopping Guarantee
Automatically enjoy these 3 benefits when you purchase from EasyMassageChair, a Norton Shopping Guarantee endorsed merchant.
$10,000
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Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
No Sales Tax
You won't have to pay sales tax on purchases from Easy Massage Chair.
We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ.
And for our NJ customers, we will even pay your sales tax for you (does not apply to purchases made using the Make Offer feature). So the only customers who will be charged sales tax are our NJ customers who choose to use the Make Offer feature.
Helping the Homeless
Your purchase will help the homeless.
When you purchase from EasyMassageChair.com, we donate a portion of the proceeds to the Salvation Army, a charity organization that operates shelters for the homeless and disaster relief to developing countries. Your support of this important cause is greatly appreciated and there is no additional cost to you.
Captain Paul Valverde of The Salvation Army in Morristown, NJ accepting a donation from Easy Massage Chair in Dec 2017
Family Owned since '05
We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this: 
Customer Reviews
We are honored by the reviews our customers have posted on trusted third party rating companies. Please click to read some of their comments :
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Our History
We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.
We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:
- industry leading 60 Day Returns policy
- Safe Shopping Guarantee
- Secure payment options from trusted companies including Amazon and PayPal
- Quality customer service
- Our Price Match policy means you'll get our lowest price
What is Indoor Setup & Assembly (also known as White Glove Service)?
Indoor Setup & Assembly means that they will bring it inside your home and fully assemble the chair wherever you'd like. You won't have to lift a finger.
Regular shipping includes delivery to your location, but not indoors. In our experience, most delivery people are nice and will usually bring it inside your garage or to your front door. They are not obligated to bring it indoors however.
Do I need Indoor Setup & Assembly or can I do it myself?
Most customers do not need it and about 90% of our customers do not purchase it. Massage chairs are generally delivered with the arms detached so it's lighter and easier to move. Assembly basically entails attaching the arms to the base of the chair. It's pretty easy and usually takes 20-30 minutes. If you have someone to help you move the chair, we generally recommend you save the money to buy something nice for a loved one instead :-)
You should consider adding Indoor Setup & Assembly if:
- you do not have someone to help you move the chair up stairs
- you have health issues which could be a problem when moving the chair
- you would prefer to spend the extra money to have someone do it for you.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 2 year Extended Parts Warranty, you will be covered for:
- 1 year in-home labor repair service*
- 3 years frame warranty
- 4 years parts warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
If you add the optional 2 Year Manufacturer Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
Osaki, Titan & Apex chairs are highly regarded for durability, so we don’t generally recommend the extended warranty. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Since you'll be receiving the Free Extended Warranty for the holidays, you will be covered for a 5 year manufacturer warranty on the parts. And for the first 3 years, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
Since you'll be receiving the Free Extended Warranty for the holidays, you will be covered for a 4 year manufacturer warranty on the parts. And for the first 2 years, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 5 year in-home labor repair service*
- 5 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor service
With the 5 Year Factory Warranty, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor service
In-home labor service means a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
Since youll be receiving the Free Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
Since youll be receiving the Free Extended Warranty for the holidays, you will be covered for:
- 2 year in-home labor repair service*
- 4 years parts and frame warranty
The standard factory warranty that is already included with the chair includes:
- 3 year in-home labor repair service*
- 5 years parts warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Luraco chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard manufacturer warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor repair service*
With the Free 5 Year Manufacturer Warranty we are offering for a limited time, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor repair service*
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Panasonic, Inada, OHCO & Positive Posture chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 1 year standard warranty, you would be covered for:
- 1 year in-home labor repair service*
- 1 year parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 2 years standard warranty, you would be covered for:
- 2 years in-home labor repair service*
- 2 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 3 years standard warranty, you would be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
For a limited time, you'll get the 5 year factory warranty for free, which includes:
- 5 years in-home labor repair service*
- 5 years parts warranty
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Description
Details
Get a Free 5 Year Extended Warranty (ends 12/31/19).
Simply order the Titan TP-Pro Summit before 12/31/19 and you'll be covered with the 5 year manufacturer warranty (normally $250). Grab one now
Helpful Articles for You
The Advanced Massage Technology
The TP-Pro Summit is the advanced massage technology in Titan Chair, now integrated with zero gravity positioning and shoulder massage. It's easy to use remote control allows you to navigate through the features with ease.
L-Track Massage Function
It provides support to both your neck and back, especially the lumbar area. Rollers in this track start in your neck and follow the full extension until the buttocks. This function increases the effects of massage as it enables each disc of your spine to individually separate and decompress, allowing nutrients to enter disc tissue.
Zero Gravity Massage
Inspired by NASA technology, the Zero gravity position is the perfect position to enjoy a massage, aligning your back relative to your thigh at an optimal level of comfort. When reclined into the zero gravity position, the complete weight of your back is virtually supported by the backrest which maximizes the intensity of the massage. There are the stages of zero gravity, the 2nd being more server in pitch, relative to the seat base.
Auto Recline and Leg Extension
This chair defines luxury and is fully automatic to make every movement effortless. The simple to use remote control allows you to operate the foot extension , leg rest, recline of the backrest, and the zero gravity position.
Computer Body Scan
Equipped with the latest technology, it allows for the rollers to map the back curvature with even more accuracy, which translates into a more precise massage hitting all the key areas. Regardless of your body type, this highly advanced chair will self-adjust making each massage experience feel customized.
Foot Roller Massage
Located on the bottom of the feet are 2 rows of spinning reflexology massagers which provide a soothing kneading style application. As the rollers spin it will stimulate acupuncture points and as the air bags inflate it will generate a much deeper massage along the bottoms of your feet.
Heating Function on Back
Placed in the lower back region of the chair are 2 heating pads that enhance the massage experience.
Shoulder, Lumbar & Hip Squeeze & Twist
In the upper to mid portion of the chair, the air bags are programmed to inflate at independent times, which causes the body to twist, creating an enjoyable deep stretch. Stretching is applied to the shoulders, lower back, hips and thighs.
Easy-To-Use Remote
The TP-Pro Summit remote boasts to easily visualize what functions the chair has activated. There is also a flip down cover to access the manual functions of the chair. The remote allows you to select the massage type, intensity, speed and location. You can also independently select the AREA of AIRBAG MASSAGE. The manual mode massage includes kneading, tapping, shiatsu, rolling, combination and punching .
- Air intensity adjustment - The air intensity of the air bags can be controlled up to 5 levels, from mild to strong.
- 3 levels of intensity for the massage - The roller heads that apply the massage to the back, can be extended outwards causing the rollers to press more firmly along the back. This will result in a more vigorous massage.
- Massage speed control - The speed in which the massage heads move can be controlled up to 3 different speeds , ranging from slow to fast.
Auto Leg Scan
The calf and foot massager is capable of making adjustments according to each individual's leg length ensuring that the massage air bags are concentrating on the desired areas. At the start of the massage, the chair will fully extend out and then retract. Once the foot massager has reached the desired length, firmly press down with your toes to indicate to the chair to stop.
Arm and Hand Massage
Arm and hand massage is done by air compression massage.
Foot and Calf Massage
There are multiple air bags along the sides and bottom of legs and feet which inflate to apply a compression massage. Located along the bottom foot massager are spinning rollers that apply a concentrated pin-point kneading massage.
Specifications
Specifications |
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| Recommended Height Range | 5'0" - 6'5" |
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Recommended Weight Limit
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265lbs.
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Ability to target specific body areas
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Yes
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Heat therapy
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Lumbar
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Rollers under your feet
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Yes
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Roller intensity type
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2D
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Roller massage under the seat
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Yes
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Roller track length
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50"
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Adjustable back roller intensity
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Yes
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Stretch massage
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Yes
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Space Saving
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No
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Zero Gravity
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Yes
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Recline to elevate legs above the heart
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No
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Body scan for custom massage
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Yes
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Styles of massage
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Kneading, Tapping, Shiatsu, Rolling, Combination, Punching
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Deep tissue capability
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Yes
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Number of preset massage programs
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6
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Abililty to manually set massage
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Yes
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Vibration massage
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Yes
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Built in music player
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No
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Adjustable roller width
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Yes
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Adjustable roller speeds
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Yes
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Airbag massage body areas
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Arm, Calf, Foot, Hand, Head, Hip and Thigh, Seat, Upper Arm and Shoulder
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# of airbags
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36
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Duration of massage programs
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10 to 30 Minutes
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Chair dimensions
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63"L X 30"W X 47"H
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Chair dimensions (fully reclined)
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74.8"L X 30"W X 45.3"H
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Weight of massage chair
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278lbs
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Box Size
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68"L x 54"W x 57"H
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| Shipping Weight | 350 |
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Manufactured in
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China
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60 Day Returns
- You can return your order for any reason within 60 days from the date your order was placed. We'll even pay for the return shipping.
- Just contact us and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Daiwa, Human Touch, Infinity, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like indoor setup service are non refundable.
- Items must be in new resalable condition and must contain the original box, packaging materials and accessories that were shipped to you.
- We reserve the right to charge up to a 15% restocking fee on Inada, OHCO, Panasonic and Positive Posture products.
Exchanges
- Our goal is for you to have a massage chair that you and your family will love for many years. So if you wish to exchange your chair for a different model, we do our best to minimize the cost of returning your chair. And depending on which chair you exchange it for, we may be able to absorb most or all of the return costs for you.
What are you looking for in a massage chair?
Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating. Call 888-612-8862 or chat with us for a free recommendation. Here are some points we take into consideration:
- Your height & weight
- Do you want a massage chair for general relaxation or to treat a specific body part?
- Your price range
Canceling an order
- If you cancel an order before it has been processed for shipping, you will get a full refund. Otherwise, it would be handled based on our return policy.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Free Shipping
|
Shipping is free for all orders within the continental 48 states!
|
Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
Includes Manufacturer's Warranty
Since youll be receiving the Free Extended Warranty for the holidays, you will be covered for a 5 year manufacturer warranty on the parts. And for the first 3 years, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
For the full warranty text, please click here
With Osaki 2 Year Extended Warranty
This NON-TRANSFERRABLE Warranty is provided by Titan Chair LLC.
We guarantees that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first FIVE (5) years of ownership, excluding specific limitations contained herein.
What Is Covered*:
- This warranty explicitly covers all parts, labor and framework of the chair.
- This warranty includes parts costs and labor for the first (3) years at no cost to the customer.
- This warranty includes parts costs covered for the 5 years at no cost to the customer.
- Structural Framework on selected products carries for three (3) years.
- This warranty is only valid with the purchase of the extended 2 year warranty.
What Is NOT Covered*:
- Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism
- Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
- Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
- Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
- Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
- Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
- Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
- Products used in commercial or corporate settings
- Products purchased from unauthorized dealers.
Implied Warranty & Other Damages:
- Any implied warranties shall be limited to the duration of the 3 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
- By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
- In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
How to obtain warranty service:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center.
- You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Titan Chair, LLC Warranty Limitations and Exclusions
Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.
Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.
