Osaki OS-Ai Vivo 4D + 2D SL-Track Massage Chair with AI Technology, Intelligent Voice Control, Dual Mechanism Technology

• You can return your order for any reason within 30 days from the date you receive your delivery, no questions asked. Just contact us and we'll send a truck to pick it up.
  
  
• We don’t charge restocking fees on Osaki, Luraco, Synca, Human Touch, Infinity, Daiwa, Ogawa, Svago, JPMedics, Kyota, Inada, Dr. Boss, TruMedic, Titan, Breo, IB Wellness, or Apex products.
  
  
• So you would receive a full refund, minus $250 for shipping. However, we're committed to your satisfaction that we even offer you a free one-time exchange where you won't need to pay any shipping. We will pay to ship you a new chair that better suits your needs, and to ship your original chair back.
  
  
• Items must be in new condition and contain the original box and packaging materials. If you are getting white glove setup service, we advise you to instruct the delivery person to give you the boxes so you can keep them. If you received white glove delivery, $250 will be deducted from your refund for this service.
  
  
• To return your chair, it should be outside of your home, on the original shipping pallet, in the box (it does not need to be packed the same exact way it was delivered). Optional: if you want them to carry it out of your home and pack it up, you can upgrade to white glove return for $250.
  
  
• Orders outside of the 48 continental United States are subject to additional return shipping fees.
  
  

Exchanges

• Our goal is for you to ultimately enjoy the chair you'll be happy with for years. So if you don't love your massage chair, we will help you exchange to a chair of equal or higher price without the $250 shipping cost.

What are you looking for in a massage chair?  

Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating. Call 888-612-8862 or chat with us for a free recommendation. Here are some points we take into consideration:

• Your height & weight
• Do you want a massage chair for general relaxation or to treat a specific body part?
• Your price range

Canceling an order

• If you cancel an order once it has been shipped, you will get a full refund minus $250. Please note that once it has shipped, then there has already been manpower and fuel costs associated with moving your chair and these costs are not refundable. We appreciate your understanding.

Safe Shipping Guarantee

• Each shipment is carefully inspected and well packaged so damages and defects are very rare.  We guarantee you will receive exactly what you ordered.  So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.

How do I initiate a return?

• Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.  
  

Your rate will be 0% APR or 10–36% APR based on credit, and is subject to an eligibility check. Options depend on your purchase amount, and a down payment may be required. Payment options through Affirm are provided by these lending partners: affirm.com/lenders

Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart

Step 2 - On your shopping cart page, click the "Checkout Now" button

Step 3 - On the checkout page under Payment Information, select "Affirm" option.

Step 4 - Fill out the required billing information fields and click the "Place Order" button

Step 5 - On the Affirm page, enter your mobile number in the field provided and click the "Continue" button

 Step 6 - Follow the instructions to complete your order. In the final window, tick the agreement box and click the "Confirm Loan" button.

 Step 7 - You have successfully placed your order!

Get the buying power to shop for your massage chair now and enjoy the flexibility to pay over time. You can get 6 months special financing on purchases of $99 or more every time you shop with PayPal Credit. The application process is quite easy, here's how to do it:

Step 1 - Read the terms and fill out a quick application here.

Step 2 - After approval, browse for the massage chair you want to purchase and click the "Add to Cart" button. You'll be redirected to your shopping cart

Step 3 - On your shopping cart page, click the "Checkout with Paypal" button. You will be redirected to Paypal's website (or the Paypal app will open up when in mobile).

Step 4 - Continue w/ the process. On the payment page under "Pay with" section, look for and select the Paypal Credit option. It may look similar to this:

Step 5 - After successfully completing the process, an order confirmation email will be sent to you.

Shipping is free for all orders within the continental 48 states! Shipping is free for all orders within the continental 48 states! Orders are typically delivered within 2 weeks (or 2-3 weeks for white glove setup). You'll receive a phone call 1-2 days prior so you can schedule a convenient day/time. You don’t have to worry about them showing up unannounced.

Do I need White Glove Setup or can I do it myself?

• The chairs are simple to setup. It only takes about 20 minutes. The only reason setup is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
• The setup is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills. There are also wheels on the bottom of the chair to make it easier to move.
• If you want them to setup the chair inside your home, please select the option for “White Glove Setup”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.

Canadian customers

• Yes, we ship massage chairs to Canada often. Total turnaround time is typically about 2 and a half weeks. Free shipping is included on all massage chairs priced above $4999.
• The only other cost you are responsible for is your local sales tax (5% to 13%, depending on your location). We cover all other import costs like duties and customs fees.

You won't have to pay sales tax on purchases from Easy Massage Chair.

We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ. And for our NJ customers, we will pay your sales tax for you.

We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this:




Customer Reviews
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Our History

We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.

We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:

• industry leading 30 Day Returns policy
• Safe Shopping Guarantee
• Secure payment options from trusted companies including PayPal
• Quality customer service
• Our Price Match guarantee means you'll get our lowest price