Osaki OP-Ai Xrest 4D+ Massage Chair
40% off (limited time)
▶ Xrest Shoulder Massage System
20 dedicated shoulder airbags wrap and contour to your exact shape, while built-in massage nodes on each side replicate the feel of a therapist's thumbs pressing directly into your traps — a level of upper-body relief no standard chair can match.
▶ Muscle Tension Detection (AI Body Scan)
The AI Health Pro scan maps tension across your torso before each session and builds a personalized massage plan around your specific problem spots — so the chair treats your body, not a generic template.
▶ 4D Massage Mechanism
Seven intensity levels and five speed settings let the 4D rollers vary depth and rhythm in real time — giving you a massage that feels fluid and human rather than mechanical and repetitive.
▶ Laser-Crafted Steel SL-Track
The precision-engineered SL-Track follows your spine from the base of the skull through your glutes and into your upper hamstrings, covering the full length of your back in a single uninterrupted pass.
▶ 44-Cell Full Body Air Compression
44 strategically placed air cells cover the neck, shoulders, arms, waist, hips, calves, and feet — squeezing and releasing in sequence to boost circulation and leave every part of your body feeling lighter.
▶ Zero Gravity Reclining & Space Saving Technology
NASA-inspired zero gravity recline elevates your legs above your heart to decompress the spine and deepen every roller stroke — and the wall-hugger design needs just 3 inches of rear clearance to fully recline.
▶ Feet & Lumbar Heat Therapy
Heating coils in both the lumbar zone and the footrest warm up tight muscles before the rollers go to work, speeding up relief and making every session feel more thorough from start to finish.
▶ 16 Auto Programs & 6 Massage Styles
Sixteen one-touch programs — including Deep Tissue, Stretching, Golfer, Sleeping, and Spine — handle the thinking for you, while six manual styles let you take full control when you want a targeted session.
▶ Intelligent Voice Control & App
Say "Hi Osaki" or use Alexa to control the chair completely hands-free, or manage every setting from your phone via the free Osaki Premium Xrest app — so you never have to break your relaxation to adjust anything.
▶ Deep Calf Kneading & Specialized Foot Rollers
Vertical kneading rollers and airbags work together on your calves to flush out fatigue, while three reflexology rollers per foot activate acupressure points from heel to toe for a spa-quality finish to every session.
▶ Automatic Extendable Footrest
The spring-loaded footrest extends up to 9 inches automatically to match your height, keeping your legs and feet correctly positioned for full calf and foot massage coverage regardless of your build.
▶ LED Chromotherapy Dome & Ionizer
The overhead dome bathes you in soothing therapeutic light while a built-in negative ion generator clears the air around you — turning every massage into a true multi-sensory escape rather than just a back rub.
▶ Surround Sound Bluetooth Speakers
Headrest-mounted speakers stream music, podcasts, or meditation audio directly from your phone with high-fidelity clarity, so your soundtrack wraps around you just like the massage does.
▶ Touchscreen Controller, Side Panel & Wireless Charging
A swivel-mounted touchscreen handles full navigation, while armrest shortcut keys give instant one-tap control of the most-used settings — and a wireless charging pad keeps your phone topped up throughout every session.
Description
Click here to see the Osaki 4D Master Massage Chair - a domeless version that inherits all the features and benefits of the Osaki Xrest 4D+.

Helpful Articles for You


16 Auto Programs and 6 Massage Styles
Every type of session — recovery, relaxation, stretching, targeted relief, sleep preparation — has a dedicated program built for it, so you never settle for a generic default.
Sixteen purpose-built automatic programs include Master’s Choice, Health Pro Signature, Sleeping, Stretching, Spine, Deep Tissue, Core, Golfer, Pilates, Mobile Mode, Relax, Chinese, Energy, Shoulder, Waist, and Foot. Six selectable massage styles — Kneading, Tapping, Shiatsu, Rolling, Kneading & Tapping, and Spot/Partial — let you further shape the character of any session to match what your body is asking for that day.

Questions about the Xrest 4D+? Our experts have helped thousands of buyers since 2005.
Call 888-612-8862

Our Expert Take on the Osaki OP-Ai Xrest 4D+
We have been selling massage chairs for over twenty years, and the question we hear most often from buyers who have already tried one or two chairs is always the same: “Why doesn’t it do anything for my shoulders?” The honest answer is that standard massage chairs were never designed to. Their rollers travel along a fixed track on your back. Your shoulders and trapezius muscles — the exact zone where most desk workers, drivers, and anyone who carries daily stress accumulates the worst tension — are structurally outside the reach of every conventional roller in the market. The Osaki OP-Ai Xrest 4D+ was built to solve that problem specifically, and it does it through a mechanism no other manufacturer has replicated: a proprietary overhead dome with 20 airbags that physically descend onto your upper shoulders and trapezius from above, with individual massage nodes on each pad that replicate direct thumb pressure into the joint.
That core differentiator — the Xrest shoulder system — is supported by everything else a premium massage chair should do well. The 4D SL-Track travels from the base of the neck to the hamstrings across a laser-crafted steel track, with 7 levels of intensity, 5 speed settings, and 3 roller-width options that give both first-time users and serious deep-tissue seekers the control they need. The AI Muscle Tension Detection scans your torso before every session and directs the rollers toward your highest-tension areas — so the chair responds to how your body actually feels today, not to a fixed program. Forty-four air cells work simultaneously with the rollers across the shoulders, arms, hips, calves, and feet. The entire package reclines to zero gravity with just 3 inches of wall clearance.
The LED chromotherapy dome and built-in ionizer are not afterthoughts. Owners consistently describe finishing a session in the Xrest feeling noticeably different from finishing a session in any other chair they have owned — the combination of overhead warmth, ambient light, and ion-enriched air around your head creates a sensory environment that helps the nervous system decompress in a way that a back-only massage simply does not. The voice control, smartphone app, swivel touchscreen remote, wireless charging, and headrest Bluetooth speakers mean there is nothing to interrupt the session once you are settled. The surround sound speakers at head level produce meaningfully better audio than speakers mounted in the armrests or footrest of other chairs.
The Xrest 4D+ is the right chair for anyone who has found other massage chairs disappointing in the upper shoulder and neck area, for desk workers who carry persistent trapezius tension, and for anyone who wants their daily wellness routine to feel genuinely restorative rather than merely convenient. It is not the right chair for buyers who want a very gentle or purely relaxation-style experience at the lowest settings — the minimum intensity is a real massage, not a light vibration. Call us at 888-612-8862 and we will give you a direct answer about whether this chair fits what you are looking for.
What We Love
- The Xrest shoulder system is genuinely unlike anything else — Twenty overhead airbags descend directly onto the upper trapezius and shoulder joints. No other chair in the market delivers direct, sustained overhead shoulder compression with individual massage nodes.
- AI Muscle Tension Detection tailors every session to your current state — The pre-session body scan identifies where tension is concentrated today and directs the rollers accordingly. Two users with different patterns get meaningfully different sessions in the same chair.
- 4D at 7 intensity levels is an unusually wide range — From approachable to deep-tissue therapeutic, with real-time depth, speed, and width adjustability rather than just motor speed variation. The chair genuinely grows with your tolerance and needs over time.
- 3-inch wall clearance for a full recline — Among the most space-efficient specifications in the premium massage chair category. Place it against almost any wall without rearranging the room.
- The LED dome and ionizer make the session feel restorative, not just mechanical — Owners consistently describe finishing a Xrest session feeling lighter and clearer than after a conventional massage chair. The sensory environment around the head matters more than most buyers expect until they try it.
- 44 air cells working simultaneously with the rollers — Full-body compression that covers the areas between roller zones rather than alternating with the roller massage.
- Surround sound speakers at head level — Positioned in the headrest rather than the footrest or armrests, which produces meaningfully better audio for in-session music or relaxation tracks.
- Three-way control — voice, app, and swivel touchscreen — Every function adjustable without sitting up, reaching across the chair, or interrupting the session. Voice control is especially practical for users with limited hand mobility.
- 5-year warranty with 3 years of in-home labor — A qualified technician comes to your home for the first 3 years of service. Parts are covered through year 5. You never ship the chair.
Worth Knowing
- The minimum intensity is a real massage — The Xrest 4D+ is built for therapeutic results, and even the lowest setting delivers perceptible roller pressure. If your primary goal is a feather-light or purely ambient relaxation experience, this chair may give you more than you are looking for. Call us and we will tell you honestly if a gentler option is a better fit for your situation.
- The overhead dome is a defining part of the experience — for most users, in the best way — The enclosing structure of the dome creates an immersive, head-level environment that most owners love immediately. If you have any sensitivity to enclosed spaces, it is worth knowing about before you order. The session is not confining — but the overhead presence is real.
- Maximum user weight is 260 lbs — The chair accommodates users up to 6’5” in height. If you are near either limit, call 888-612-8862 and we will confirm the fit before you order.
Our Verdict
The Xrest 4D+ is the definitive answer for buyers who have tried other massage chairs and come away disappointed in the neck and shoulder area. The Xrest system is not a marketing distinction — it delivers a type of upper-shoulder relief that is structurally impossible for any conventional back-roller chair to replicate. Pair that with a full-featured 4D SL-Track, AI tension detection, 44-cell compression, and a sensory environment that genuinely helps your nervous system decompress, and the result is a chair that owners consistently describe as the first one they have owned that actually delivered on what they hoped a massage chair could do. Best for buyers who carry chronic neck and shoulder tension, desk workers and remote professionals, active recovery users, and anyone who wants their daily session to feel restorative rather than mechanical. Look elsewhere if a very gentle massage at the lowest settings is your primary priority, or if an open-top chair design is important to you.
Call 888-612-8862
Tell us what you need and we’ll narrow it down in about 2 minutes.
Who Is This Chair Best For?
The Chronic Neck and Shoulder Tension Sufferer
You have tried other chairs and the upper shoulder and trap area never quite got worked the way you needed. The Xrest’s 20-airbag overhead system addresses that area directly, with sustained compression and individual massage nodes that press into the shoulder joint in a way no back roller can approach. For the first time, the area that has been bothering you most is the area the chair targets most.
The Desk Worker and Remote Professional
Eight hours of sitting loads the lumbar spine, rolls the shoulders forward, and compresses the cervical vertebrae. The Xrest 4D+ directly addresses all three — the SL-Track covers the lumbar and mid-back, the Xrest dome counteracts the rounded-shoulder posture of keyboard work, and the AI tension detection targets wherever that day’s sitting has done the most damage. Voice control means you do not even have to sit up to change the program when a meeting runs long.
The Active Recovery User and Athlete
The 4D SL-Track covers the full posterior chain from neck to hamstrings — making the Xrest 4D+ effective for anyone whose training loads the lower back, glutes, and legs as heavily as the upper body. The deep calf kneading works the muscle tissue rather than just compressing it, and the Stretching program uses the full track and zero gravity recline to passively decompress the spine between sessions. The AI tension detection recalibrates each time so post-run soreness and post-lift tightness each receive a different response.
When to Consider a Different Chair
If you prefer a very gentle or primarily relaxation-style massage at the lowest settings, the Xrest 4D+’s minimum intensity may be firmer than you are looking for. A chair with a wider low-end intensity range may serve you better.
If simultaneous dual-mechanism back coverage — where two independent roller assemblies work your upper and lower back at the same time — is your primary interest rather than shoulder-focused therapy, the Osaki OS-Pro 4D DuoMax approaches similar therapeutic goals through a completely different engineering path. Call 888-612-8862 and we will walk you through the differences in about two minutes.
Not sure if the Xrest 4D+ is the right chair for you?
Our experts have helped thousands of buyers since 2005 — tell us what matters to you, and we’ll narrow it down in about 2 minutes. Call 888-612-8862 or chat with us now.
Compare Osaki Premium SL-Track Models
Click any underlined term for a plain-language explanation.
| Feature | OP-Ai Xrest 4D+ | Osaki 4D Master | Osaki OS-Pro 4D DuoMax |
|---|---|---|---|
Intensity Range (What’s this?)How many adjustable depth levels the rollers offer. More levels = finer control from gentle to deep-tissue. The 4D designation means depth is controlled through actual roller extension, not just motor speed. | 4D, 7 Levels | 4D, 7 Levels | 4D+3D Dual Mech |
Track (What’s this?)The path the rollers travel. SL-Track = curves from neck through lumbar and under the glutes toward the hamstrings. SL Flex = same coverage with a flexible joint that keeps the rollers at the correct angle at any recline position. | SL-Track | SL-Track | SL Flex Track |
| Xrest Overhead Shoulder System | Yes (20 airbags + nodes) | — | — |
| AI Muscle Tension Detection | Yes | Yes | Yes (HealthPro) |
| Air Cells | 44 | 36 | |
| LED Chromotherapy + Ionizer | Yes | Ionizer only | |
| Voice Control | Yes (Alexa + Hi Osaki) | Yes | |
| Auto Programs | 16 | 20 | |
| Wall Clearance (Full Recline) | 3 in. | 5.5 in. |
Frequently Asked Questions
What is the Xrest shoulder system and what makes it different from other chairs?
The Xrest is a proprietary overhead shoulder massage system built into the dome of the chair. It uses 20 dedicated airbags arranged to physically descend onto and wrap around your upper shoulders and trapezius muscles — the area where most people carry their worst daily tension and the area that back rollers, by design, cannot reach. Inside each shoulder pad is an additional massage node that presses directly into the shoulder joint to replicate thumb-style pressure from above. An automatic shoulder scan runs at the start of every session to adapt the system’s position to your build, so it works correctly for different shoulder heights without any manual setup.
How does the AI Muscle Tension Detection work?
The HealthPro AI program scans your torso before your massage begins, maps key tension points across your neck and back, and uses that data to direct the chair’s 4D rollers toward the highest-tension areas with greater intensity and attention. The scan resets every session, so the chair responds to how your body feels today rather than applying a saved setting from a previous use. Two users with different tension patterns — one tight in the upper traps, another in the lower lumbar — will receive meaningfully different sessions in the same chair, automatically.
How does the return policy work?
We offer easy, no-questions-asked 30-day returns. If the Xrest 4D+ is not the right fit within 30 days of delivery, contact us and we will send a truck to pick it up — there is no freight for you to arrange. We have maintained an A+ BBB Rating since 2005, and standing behind our returns is a large part of how we have kept it.
What is the warranty?
The OP-Ai Xrest 4D+ carries a 5-year warranty from Osaki. For the first 3 years, both parts and in-home labor are fully covered — a technician comes to your location for any service, you never ship the chair. For years 4 and 5, parts continue to be covered at no cost. Call 888-612-8862 with any warranty questions.
What are the height and weight limits?
The OP-Ai Xrest 4D+ accommodates users up to 6’5” in height and up to 260 lbs. The seat is 17 inches wide and the shoulder section is 20 inches wide. The spring-loaded extendable footrest extends up to 9 inches to position the foot rollers correctly across the full supported height range. Call 888-612-8862 with any specific fit questions before ordering.
How much space does the chair need?
Thanks to Osaki’s Space Saving Technology, the Xrest 4D+ reaches its full zero gravity recline with only 3 inches of rear wall clearance — compared to approximately 24 inches that chairs without this system require. The chair is 31.5 inches wide. Call 888-612-8862 if you have any questions about placement in a specific room and we will help you work through it.
Why buy from Easy Massage Chair?
We have been family-owned since 2005 with an A+ BBB Rating for over 20 years, selling massage chairs exclusively the entire time. We offer a best price guarantee, free shipping, and no sales tax outside of New Jersey. Every chair ships 100% brand new from the manufacturer. When you call 888-612-8862, you speak with someone who knows these chairs from direct experience, not from a sales script.
What financing is available?
We offer financing through Affirm (0%–36% APR based on creditworthiness; check your rate at checkout without affecting your credit score) and PayPal Credit (0% interest for eligible buyers for up to 6 months).
Is the Xrest 4D+ worth it compared to ongoing massage appointments?
For buyers who use a chair consistently, the economics typically compare favorably to ongoing professional massage within 18–24 months. More importantly, the Xrest 4D+ is one of the very few chairs that buyers with professional massage experience describe as delivering results they did not expect from a chair — particularly in the upper shoulder and trap area. The Xrest system, AI tension detection, and 4D SL-Track together produce a session that is meaningfully different from what most people have experienced in other chairs. Call 888-612-8862 for an honest assessment of whether it addresses your specific situation.
What colors are available?
Black, Taupe, and Brown — all at the same list price.
Researching massage chairs takes time.
Our experts have helped thousands of buyers since 2005 — tell us what matters to you, and we’ll narrow it down in about 2 minutes. Call 888-612-8862 or chat with us now.
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Call us 888-612-8862Or schedule a call backSpecifications
| Specification | Detail |
|---|---|
Dimensions – Upright (W × L × H) (What's this?)The chair's footprint and height in the upright seated position. Note that the height of 60.6" (over 5 feet) reflects the overhead Xrest shoulder dome, which arches above the headrest. Confirm doorway and ceiling clearance before delivery. | 31.5" × 66.5" × 60.5" |
Dimensions – Reclined (W × L × H) (What's this?)The chair's total length and height when fully reclined into Zero Gravity position. Osaki's Space Saving Technology slides the base forward during recline, requiring only 3" of rear wall clearance. The length of 76.0" represents the full floor footprint when the footrest is extended. | 31.5" × 76.0" × 56.0" |
| Chair Weight (Net / Shipping) | 254.6 lbs net · Box 1: 261.2 lbs · Box 2: 49.6 lbs |
| Seat Width / Shoulder Width | Seat 17" · Shoulder 20" |
| Minimum Doorway Width | 31.5" (assembled) |
Xrest Shoulder Massage System (What's this?)The defining feature of this chair. An overhead dome structure houses 20 airbags that arc down over the top of your shoulders and trapezius muscles — the area that standard back rollers cannot reach. The dome auto-adjusts its position with each session using a body scan, and two dedicated massage nodes on each side press directly into the shoulder tissue, mimicking a therapist's thumbs. A magnetic neck pillow is included and attaches to the shoulder dome before use. | Overhead Xrest Dome · 20 Dedicated Shoulder Airbags · 2 Shoulder Massage Nodes per side · Auto-Adjusting Shoulder Scan · Magnetic Neck Pillow Included |
Massage Mechanism (What's this?)4D rollers move in four dimensions: up/down, left/right, in/out (depth), and with variable speed and rhythm — producing a more lifelike, human-hand feel than 2D or 3D systems. The OP-Ai Xrest offers 7 levels of 4D intensity so the massage can range from a light relaxation stroke to deep tissue pressure. Width and speed are each independently adjustable across 5 levels. | 4D Mechanism · 7 Intensity Levels |
Roller Track (What's this?)The SL-Track is laser-crafted steel and follows the S-curve of the spine from the neck and shoulders before extending (L) underneath the seat to reach the glutes and upper hamstrings. This gives the rollers substantially more coverage than a standard S-Track chair, and is why the chair can address the lower back, glutes, and hamstrings simultaneously with the calf and foot features. | SL-Track (Laser-Crafted Steel) · Neck to Hamstrings · Glute Coverage |
| Massage Techniques | Kneading · Tapping · Shiatsu · Rolling |
| Auto Programs | 16 Auto Programs · 6 Massage Styles Named programs include: Master's Choice · Health Pro · Sleeping · Stretching · Spine · Deep Tissue · Core · Golfer · Pilates · Mobile · Relax · Chinese · Sports · Morning · Evening (+ 1 additional) |
Body Scanning & Tension Detection (What's this?)Before each session the chair runs two scans: one maps your shoulder height and width to auto-position the Xrest dome, and the AI Muscle Tension Detection scan reads your torso for areas of tightness. The chair then tailors the massage program to work hardest on those specific tension zones — so you don't need to manually select a focus area. | Auto Body Scan · AI Muscle Tension Detection · Automatic Shoulder Position Adjustment |
Zero Gravity Recline (What's this?)Inspired by NASA research, Zero Gravity elevates your legs above heart level, distributing body weight evenly across the backrest. This reduces spinal compression and amplifies roller pressure for a deeper, more effective massage. The OP-Ai Xrest has a single Zero Gravity recline position. | 1-Stage Zero Gravity Reclining |
Air Compression System (What's this?)44 air cells are distributed throughout the chair to deliver compression massage everywhere the rollers cannot directly reach. This includes the 20 overhead shoulder airbags plus coverage of the neck, back, waist, arms, seat, calves, and feet. Airbag intensity is independently adjustable from the roller settings via the side control panel. | 44 Air Cells · Full-Body Coverage · 20 Dedicated Shoulder Airbags included in total |
| Heating Therapy | Lumbar Heat · Foot Heat (dual-zone heating coils) |
| Calf Feature | Deep Calf Kneading Rollers (vertical motion) · Air Compression |
| Foot Massage | Specialized Reflexology Foot Rollers · 3 Rollers per Foot (heel-to-toe coverage) |
| Footrest Extension | Automatic Spring-Loaded · extends up to 9" |
Space Saving Technology (What's this?)As the backrest reclines, the base slides forward — requiring only 3" of clearance behind the chair back to achieve a full recline. This is among the tightest wall-clearance requirements in its class, making placement in smaller rooms more practical. | Yes · 3" rear wall clearance required for full recline |
Voice Control & App (What's this?)Voice commands work via Amazon Alexa (device or phone app) or by saying "Hi Osaki" followed by a preset command. The free Osaki Premium XRest 4D app (iOS and Android) replicates the full touchscreen remote on your phone, so you can adjust programs, intensity, and settings without reaching for the tablet controller. | Intelligent Voice Control (Alexa + "Hi Osaki") · Osaki Premium XRest 4D App (iOS & Android) |
LED Light Therapy (What's this?)The Xrest dome emits therapeutic LED light downward during a session. Chromotherapy research suggests different light wavelengths may help promote relaxation and reduce perceived stress. This is a supplemental wellness feature, not a medically certified treatment. | LED Chromotherapy (dome-mounted) |
Negative Ion Therapy (What's this?)A built-in negative air ionizer releases negatively charged oxygen ions into the air around the chair during operation. Some research suggests negative ions may help reduce perceived fatigue and stress, similar to the sensation felt near moving water or after rainfall. This is a supplemental wellness feature. | Built-in Negative Air Ionization Therapy |
| Controller | Touchscreen Tablet with Swivel Pivot Mount · Side Shortcut Panel (heat, airbags, 4D, backrest, legrest) |
| Audio | Surround Sound Bluetooth Speakers (headrest) |
| Charging | USB Port · Wireless Phone Charger |
| Power Supply | AC 110–120V / 50–60 Hz |
| Default Session Timer | 15 minutes |
| Warranty | 5 Year (3 Years Full Service + 2 Years Parts) |
| Retail Price | $8,999.00 (sale) · MSRP $14,999.00 |
Free Shipping
![]() | Shipping is free for all orders within the continental 48 states!
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Do I need White Glove Setup or can I do it myself?
- The chairs are simple to setup. It only takes about 20 minutes. The only reason setup is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The setup is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills. There are also wheels on the bottom of the chair to make it easier to move.
- If you want them to setup the chair inside your home, please select the option for “White Glove Setup”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship massage chairs to Canada often. Total turnaround time is typically about 2 and a half weeks. Free shipping is included on all massage chairs priced above $4999.
- The only other cost you are responsible for is your local sales tax (5% to 13%, depending on your location). We cover all other import costs like duties and customs fees.
Manufacturer's Warranty
This warranty is from the manufacturer so you can call them directly if you ever need service. Everywhere within the 48 continental United States is fully covered under this warranty.

This item includes a 5 year Manufacturer's Warranty on the parts. And for the first 3 years, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
For the full warranty text, please click here

With Osaki 2 Year Extended Warranty
This NON-TRANSFERRABLE Warranty is provided by Titan MassageChair,Inc.
We guarantee that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first FIVE (5) years of ownership, excluding specific limitations contained herein.
What Is Covered*:
- This warranty explicitly covers all parts, labor and framework of the chair.
- This warranty includes parts costs and labor for the first (3) years at no cost to the customer.
- This warranty includes parts costs covered for the 5 years at no cost to the customer.
- Structural Framework on selected products carries for three (3) years.
- This warranty is only valid with the purchase of the extended 2 year warranty.
What Is NOT Covered*:
- Any shipping expenses incurred. Transportation damage; theft; abuse; neglect; vandalism
- Damages incurred due to shipping and handling, dropped products, improper installation, and/or unauthorized repairs do not constitute a defect under this warranty.
- Modifications or altered conditions of the original product, improper use of electrical/power supplies, electrical disturbances and power surges.
- Malfunctions due to improper use as well as unreasonable use or maintenance including failure to follow operating instructions.
- Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornados) or any other exposure to weather conditions.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse. Failures or attached points in stitching, Velcro, and zippers do not constitute as a defect for warranty.
- Softening/ hardening of foams and filling composites in pillows and pads; Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those items naturally change with use.
- Natural patterns and grains and variations in leather will not constitute as a defect under this warranty, as no two pieces of fabric are identical.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
- Products used in commercial or corporate settings
- Products purchased from unauthorized dealers.
Implied Warranty & Other Damages:
- Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
- By making a purchase, you agree that Titan Chair LLC. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
- In no case will Titan Chair LLC. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
How to obtain warranty service:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center.
- You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Titan Chair, LLC Warranty Limitations and Exclusions
Warranties are non-transferable, and do not cover any damage or loss caused by: use in a commercial or corporate setting; failure to follow operating instructions; Electrical disturbances and power surges; dropped product; including but not limited to remote controls; Damage resulting from improper use or maintenance; vandalism; environmental conditions; exposure to environmental conditions (rust, corrosion, sand, dirt, wind, hail, earthquake, tornado, fire, flood); loss of use during the period that the product is being repaired; products purchased from unauthorized resellers; alterations or modifications of original condition; theft; neglect; unauthorized repairs; loss of power.
Damage that occurred due to shipping and handling does not constitute a defect under this warranty. Fading, wearing, and the pilling of fabrics does not constitute a defect under the warranty. Failures of attach points such as stitching, Velcro, and zippers do not constitute a defect under this warranty. Under no circumstance shall Titan Chair, LLC or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, etc.), even if any party has been advised of the possibility of such damages.
Warranties are only valid within the 48 contiguous United States and Canada, provided the equipment has been operated according to the instructions accompanying it. All warranties begin on the DATE OF PURCHASE. Titan Chair, LLC, at its sole discretion, will repair or replace any defective part within a reasonable time frame.
















































