Ogawa Master Drive DUO Massage Chair

List Price$16,999.99Price$15,999.99
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▶  Duo 4D+3D Vario Motion Rollers
Two roller systems work together — a 4D roller targeting the mid-back to neck and a 3D roller gliding from mid-back to the glutes — for lifelike, full-coverage massage with adjustable speed and depth.
▶  AI-Powered Chair Doctor
Sensors in the intelligence handle read your heart rate, stress level, and blood oxygen, then prescribe a custom massage tuned to exactly how your body feels in that moment.
▶  Flexible SL-Track
The rollers follow the natural curve of your spine from neck to glutes, delivering broader, more thorough coverage than a fixed track and a more personalized stretch.
▶  Patented Stretch Techniques
The flexible track lets the chair lie flatter for deeper stretching, with 5 distinctive programs developed by a council of over 800 doctors and engineers to ease tension and improve mobility.
▶  25 Automatic Programs
Choose from 25 auto programs featuring real-life chiropractic techniques and a variety of modalities for the whole family, plus save up to 3 custom settings for instant access to your favorites.
▶  2-Stage Zero Gravity Recline
Reclining with your knees near heart level takes pressure off the spine, improves circulation, and deepens the massage by letting the rollers press in further. Two preset positions let you dial in your ideal angle.
▶  Air Compression Massage
32 airbags placed at the neck, shoulders, arms, waist, thighs, knees, and calves gently compress and release to boost circulation and melt away stiffness, with 3 independently adjustable intensity levels.
▶  Heat Therapy — Lumbar, Seat & Calf
Soothing warmth targets the lower lumbar and seat to relieve back tension, while heated calf therapy combined with air pressure delivers relief to often-overlooked lower legs.
▶  Foot Rollers & Deep Calf Kneading
Foot rollers and a slow figure-8 calf kneading motion target your hardest-working muscles, while a memory-foam kneading foot massage relieves tension along the sides and tops of your feet.
▶  M-DRIVE Controls & Touchscreen Tablet
A simple dial and an intuitive touchscreen tablet (in five languages) put intensity, zero gravity, auto programs, and custom routines at your fingertips for effortless, seamless control.
▶  On-Demand Voice Control
Adjust your massage with simple voice commands — no need to reach for the controls or interrupt your relaxation to fine-tune the experience.
▶  Space-Saving Design
The chair slides forward as it reclines, so it needs just 1 inch of clearance from the wall — perfect for tighter living spaces without sacrificing full recline.
▶  Connected Comfort Extras
Bluetooth speakers, 8-mode chromotherapy shoulder lighting, 15W wireless charging, and 45W USB-C charging round out a thoughtfully designed, modern relaxation experience.

Description

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Ogawa Master Drive DUO

Two roller mechanisms working your upper and lower back at the same time, guided by AI that reads your body before it begins — a fundamentally more thorough massage than a single-mechanism chair can deliver.

The Master Drive DUO pairs Duo 4D+3D Vario Motion Rollers on a flexible SL-Track with the AI-driven Chair Doctor, which tailors each session to your real-time tension and stress. Add a touchscreen tablet, patented stretch programs, 25 automatic programs, and a 2-stage zero gravity recline, and you have a chair that adapts to every person in the family rather than repeating the same routine.

All-New Duo 4D+3D Vario Motion Rollers

Your mid-back to neck and your mid-back to glutes are massaged at the same time — no waiting while a single mechanism travels from one zone to the other.

Two roller assemblies run simultaneously: a 4D roller targets the mid-back up to the neck while a second 3D roller glides from the mid-back down to the glutes. Precise speed adjustments and a wider massage area, combined with medical-grade silicone rollers, produce a lifelike, therapeutic feel that single-mechanism chairs simply cannot match.

Ogawa Master Drive DUO 4D+3D Vario Motion dual rollers

SL-Track

The rollers follow the natural curve of your spine from neck to glutes, so coverage stays accurate and complete instead of skipping the contours.

The flexible SL-Track lets the rollers adapt to your spine’s natural shape, extending massage coverage for deeper relaxation and greater therapeutic benefit. The result is a more comprehensive, personalized session that reaches the areas a rigid track would miss.

Ogawa Master Drive DUO SL-Track following the curve of the spine

AI-Powered Chair Doctor

The chair reads your body before it starts, then prescribes a massage matched to how tense and stressed you actually are right now — not a generic preset.

Using AI, the Chair Doctor builds a customized massage from real-time readings. The intelligence handle uses PPG technology to measure your heart rate, GSR sensors to assess your emotional state, and SpO2 sensing to read your blood oxygen level — combining all three into a session tuned to your condition for optimal relaxation and well-being.

Ogawa Master Drive DUO AI-Powered Chair Doctor reading heart rate and stress

Air Compression Massage

Coordinated compression boosts circulation and releases stiffness from your neck all the way to your feet, with the intensity set where you want it.

Thirty-two air chambers are strategically placed at the neck and shoulders, waist, arms, thighs, calves, knees, and feet to target and release tension while improving blood flow for faster recovery. Air zones adjust independently across three intensity levels, so the compression matches your preference everywhere it reaches.

Ogawa Master Drive DUO 32-airbag air compression massage zones

25 Automatic Programs

Finding the right massage takes one tap — 25 ready-made programs cover the whole family, and your three favorites save for instant access.

The 25 automatic programs incorporate real-life chiropractic techniques and a wide range of massage modalities suitable for every member of the household. Tailor any session and store up to three personalized settings, so your preferred programs are always a single touch away.

Ogawa Master Drive DUO 25 automatic massage programs

Patented Stretch Techniques

A flexible track that lies flatter than a fixed L-shaped track unlocks a genuine, full-body stretch — the kind of decompression most chairs cannot reach.

Because the Master Drive DUO’s track lies flatter than a rigid L-shaped track, it can deliver incredible stretching benefits other chairs miss. Multiple distinctive stretch programs, developed by a council of over 800 doctors and engineers, lengthen and decompress the body for a level of comfort and well-being that sets this chair apart.

Ogawa Master Drive DUO patented stretch techniques

2-Stage Zero Gravity Recline

Your knees lift to heart level, spinal pressure drops, and every roller stroke lands deeper — with two positions to choose from and just 1 inch of wall clearance.

The 2-stage zero gravity recline raises your knees around heart level, reducing spinal compression, distributing your weight evenly, improving circulation, and lowering blood pressure. The position intensifies the massage by adding pressure to the rollers, and the space-saving design needs only 1 inch of clearance to recline fully.

Ogawa Master Drive DUO 2-stage zero gravity recline

Calf Heat Therapy

Your calves — one of the most overlooked areas in daily life — get warmth and air pressure together for relief you feel immediately.

The Master Drive DUO combines heated massage with air compression in the calves, delivering much-needed relief to muscles that rarely get attention. The warmth relaxes the tissue while the compression works it, for total lower-leg relaxation.

Ogawa Master Drive DUO calf heat therapy

Deep Calf Kneading

A slow, deliberate figure-8 motion gives your calves a real kneading massage instead of simple squeeze-and-release compression.

Proven calf-kneading technology drives the center section of the legrest through a slow, precise figure-8 movement, enhancing circulation and releasing tension for an effective, targeted calf massage.

Ogawa Master Drive DUO deep calf kneading figure-8 motion

Reflexology Foot Massage

Spinning rollers work the pressure points on the soles of your feet while air compression cradles and soothes — targeted relief where you stand all day.

Reflexology rollers knead key pressure points along the soles of the feet while gentle air compression soothes and revitalizes. Memory foam helps apply targeted force along the sides and tops of the feet for maximum, deeply relaxing relief.

Ogawa Master Drive DUO reflexology foot massage with spinning rollers

Lumbar, Seat, and Legs Heat Therapy

Soothing warmth runs from your lower back through the seat and down the legs, melting tension before the rollers and air even reach it.

Heat therapy across the lumbar, seat, and legs combines gentle warmth with air compression to relieve tension from your back to your calves. Warming the tissue first eases lower-back stiffness and relaxes the underlying muscles and joints for total comfort.

Ogawa Master Drive DUO lumbar seat and legs heat therapy

Touchscreen Tablet

Every program and setting lives on one intuitive screen — build a custom regimen with a few taps, in your preferred language.

The touchscreen tablet makes navigating massage programs and settings effortless. Customize an existing program or create your own from scratch, all at your fingertips, with support for five languages so the whole household can personalize with ease.

Ogawa Master Drive DUO touchscreen tablet controller

M-DRIVE Controls

The settings you reach for most — intensity, zero gravity, TV mode, pause, and auto programs — are one quick touch away without picking up the tablet.

M-DRIVE Controls let you adjust massage intensity by dial or tablet and switch instantly between zero gravity modes, a TV-watching position, pause, or an automatic program — all with a simple touch, for a seamless return to deep relaxation.

Ogawa Master Drive DUO M-DRIVE quick controls

On-Demand Voice Control

Change your massage by simply speaking — no reaching, no interrupting the moment you have settled into.

Offline voice control lets you customize the session hands-free, so you can stay fully immersed in your relaxation while the chair responds to your commands.

Ogawa Master Drive DUO on-demand voice control

Designed for Your Comfort

Foot Rollers
Foot Rollers
Bluetooth Speaker
Bluetooth Speaker
SpO2 Sensor
SpO2 Sensor
Leg Extension
Automatic Leg Extension
Wireless Charging
Max 15W Wireless Charging
USB-C Charging
Max 45W USB-C Charging

Questions about the Master Drive DUO? Our experts have helped thousands of buyers since 2005.

Call 888-612-8862


Our Expert Take on the Ogawa Master Drive DUO

The Master Drive DUO is Ogawa’s answer to a problem every single-mechanism chair shares: one roller assembly can only be in one place at a time. By running a 4D roller on the upper back and a separate 3D roller on the lower back and glutes simultaneously, the DUO covers more of your body continuously, with no pause while a mechanism travels from one zone to another. Owners consistently tell us the dual mechanism is the feature they notice first and appreciate most — one set works the upper region while the other works the lower, at the same time.

What elevates it beyond the hardware is the intelligence. The AI-powered Chair Doctor reads your heart rate, emotional state, and blood oxygen through sensors in the intelligence handle, then prescribes a session matched to your condition that day. Three M.6 Gen microprocessors and precise body scanning keep roller placement accurate, and the flexible SL-Track follows your spine from neck to glutes. Because that track lies flatter than a rigid L-track, the patented stretch programs — developed by a council of over 800 doctors and engineers — deliver a genuine decompression stretch most chairs in this range cannot.

The supporting features are thorough. Thirty-two airbags compress from the neck to the feet across three intensity levels; heat therapy spans the lumbar, seat, and legs; the calves get both heated air and a slow figure-8 kneading motion; and the feet receive spinning reflexology rollers. A touchscreen tablet, M-DRIVE quick controls, on-demand voice control, Bluetooth speakers, automatic leg extension, and built-in wireless and USB-C charging round out a chair that genuinely adapts to each user rather than repeating a fixed routine.

The Master Drive DUO is the right chair for buyers who want dual-mechanism back coverage with AI personalization, who value a real therapeutic stretch, and who want a wide, accommodating seat. It is not the ideal pick for someone seeking the maximum airbag count in the Ogawa lineup — the Master Drive AI 2.0 carries more. Call us at 888-612-8862 and we will tell you in about two minutes whether the DUO is the right Ogawa for you.

What We Love

  • Dual 4D+3D roller mechanisms — Upper and lower back massaged at the same time, continuously. The single feature owners notice and praise most.
  • AI-powered Chair Doctor — Heart rate, emotional state, and blood oxygen read in real time, then a session prescribed to your actual condition — not a fixed preset.
  • Flexible SL-Track — Follows the curve of your spine from neck to glutes for complete, accurate coverage.
  • Patented stretch programs — A flatter-lying track enables a genuine decompression stretch, developed by 800+ doctors and engineers.
  • Three M.6 Gen microprocessors with body scanning — Keep roller placement precise for a tailored massage every session.
  • Multi-zone heat therapy — Lumbar, seat, and legs warmed together, plus dedicated heated calf therapy.
  • Deep calf kneading and reflexology feet — A slow figure-8 calf motion and spinning foot rollers for thorough lower-leg relief.
  • Wide 20.5-inch seat — One of the more accommodating seats in its class, comfortable for a broad range of body types.
  • Effortless control — Touchscreen tablet, M-DRIVE quick controls, and on-demand voice control, all without interrupting the session.
  • Just 1 inch of wall clearance — Space-saving recline plus wireless and USB-C charging and Bluetooth speakers built in.

Worth Knowing

  • Air intensity has 3 levels, not 5 — The DUO offers three air-compression intensity steps. If granular air control matters most to you, the Master Drive AI 2.0 and LE step up to five levels.
  • 32 airbags — fewer than its siblings — The DUO concentrates on dual-roller back coverage rather than maximum air. The AI 2.0 (64 airbags) and LE (48) deliver more enveloping air massage if that is your priority.
  • Control is by tablet only — Unlike the AI 2.0 and LE, which add touch-dial controls on the armrest, the DUO is operated through the wired touchscreen tablet (plus M-DRIVE quick controls and voice). Most owners prefer the tablet; it is worth knowing if you wanted an armrest dial.
  • Recommended height range is 5’2” to 6’1” — A great fit for most users; if you are near either end, call us first and we will confirm the fit before you order.

Our Verdict

The Master Drive DUO is the Ogawa to choose when you want dual-mechanism back coverage paired with genuine AI personalization. The simultaneous 4D+3D rollers, Chair Doctor diagnostics, flexible SL-Track, and patented stretch make it one of the most adaptive chairs in its range, and the wide seat suits a broad range of bodies. Best for buyers who want thorough, continuous back coverage, who value AI-tailored sessions, and who want a real therapeutic stretch. Look elsewhere if your top priority is the highest airbag count or five-level air intensity — the Master Drive AI 2.0 leads there.

Call 888-612-8862

Tell us what you need and we’ll narrow it down in about 2 minutes.

Who Is This Chair Best For?

The Dual-Coverage Seeker

You want your whole back worked at once, not a single mechanism crawling up and down. The DUO’s 4D+3D dual rollers cover the upper and lower back simultaneously and continuously, delivering the thorough, uninterrupted massage that single-mechanism chairs cannot.

The Personalized-Wellness Buyer

You want a chair that responds to how your body feels today. The AI-powered Chair Doctor reads your heart rate, stress, and blood oxygen and builds a session to match, while the body scan keeps the rollers precisely on target every time.

The Stretch and Recovery User

You want decompression, not just kneading. Because the SL-Track lies flatter than a rigid L-track, the patented stretch programs deliver a genuine full-body stretch — paired with multi-zone heat, deep calf kneading, and reflexology feet for complete recovery.

When to Consider a Different Chair

If you want the most enveloping air massage and finest air control in the Ogawa lineup, the Ogawa Master Drive AI 2.0 offers 64 airbags and five air-intensity levels, plus brushless motors and chromotherapy lighting.

If you prefer a single 4D mechanism with armrest touch-dial controls and a slightly different feature mix at a different value point, the Ogawa Master Drive LE is worth comparing. Call 888-612-8862 and we will walk through the differences in about two minutes.

Compare Ogawa Master Drive Models

Click any underlined term for a plain-language explanation.

FeatureMaster Drive DUOMaster Drive AI 2.0Master Drive LE
Roller Type (What’s this?)

4D rollers vary speed and depth for a human-like feel. The DUO adds a second 3D roller so the upper and lower back are massaged at the same time.

4D+3D (Dual)4D4D
Massage TrackSL-TrackSL-TrackSL-Track
AI Chair DoctorYesYes
Body Scan TechnologyYesYesYes
Zero GravityYes (2-stage)YesYes
Patented Stretch ProgramYesYesYes
Automatic Programs252823
Total Airbags (What’s this?)

Air chambers that inflate to compress and release muscles. More airbags generally means broader, more enveloping air coverage.

326448
Air Intensity Levels355
Lumbar / Calf & Knee HeatYesYesYes
Controller (What’s this?)

The DUO uses a wired touchscreen tablet (plus M-DRIVE quick controls and voice). The AI 2.0 and LE add touch-dial controls on the armrest.

TabletTablet + Armrest DialTablet + Armrest Dial
Seat Width20.5"18.3"18.3"
Height Range5'2"–6'1"5'2"–6'1"5'2"–6'1"
Weight Capacity320 lbs320 lbs320 lbs
Warranty5-Year Limited5-Year Limited5-Year Limited

Frequently Asked Questions

How is the Master Drive DUO different from the AI 2.0 and the LE?

The DUO is the only one of the three with a dual roller mechanism — a 4D roller on the upper back and a separate 3D roller on the lower back and glutes, working at the same time — plus a wider 20.5-inch seat. The Master Drive AI 2.0 uses a single 4D mechanism but leads on air massage with 64 airbags, five air-intensity levels, brushless motors, 28 programs, and chromotherapy lighting. The Master Drive LE is a single 4D chair with 48 airbags and 23 programs. All three share the SL-Track, body scan, zero gravity, patented stretch, and 5-year warranty. Call 888-612-8862 and we will match you to the right one in about two minutes.

What makes the dual roller mechanism worth it?

A single-mechanism chair has one roller assembly that must travel between zones, so one area waits while another is worked. The DUO runs two assemblies at once — the 4D roller covers mid-back to neck while the 3D roller covers mid-back to glutes — giving you continuous, simultaneous coverage of your whole back. Owners consistently describe this as the standout difference compared to chairs they have tried before.

How does the return policy work?

We offer easy, no-questions-asked 30-day returns. If the Master Drive DUO is not the right fit within 30 days of delivery, contact us and we will send a truck to pick it up — there is no freight for you to arrange. We have maintained an A+ BBB Rating since 2005, and standing behind our returns is a large part of how we have kept it.

What is the warranty?

The Ogawa Master Drive DUO comes with a 5-year limited warranty, and an extended warranty is available. Coverage is handled through Ogawa’s US-based service network. Call 888-612-8862 with any warranty questions and we will walk you through exactly what is covered.

Does it require assembly?

Setup is straightforward and most owners are up and running quickly. The chair fits through a 32-inch doorway once removed from its packaging. If you have any questions about getting it into your space, call 888-612-8862 and we will walk through the details with you before it ships.

What are the size and weight limits?

The Master Drive DUO is recommended for users from 5'2" to 6'1" and supports up to 320 lbs. The seat is a roomy 20.5 inches wide with a 22-inch shoulder width, and an automatic leg extension adjusts the ottoman to your height. Call 888-612-8862 with any specific fit questions and we will give you a direct answer.

How much space does it need?

Thanks to its space-saving design, the DUO needs only 1 inch of wall clearance to recline fully. It measures 63.6" long, 31.9" wide, and 50" tall upright, and extends to 73.7" long when reclined. Call 888-612-8862 if you would like help confirming placement in your room.

What colors are available?

The Master Drive DUO is offered in Black and Burgundy, Black and Champagne, and Platinum and Platinum. Call 888-612-8862 and we will help you confirm current availability.

Why buy from Easy Massage Chair?

We have been family-owned since 2005 with an A+ BBB Rating for over 20 years, selling massage chairs exclusively the entire time. We offer a best price guarantee, free shipping, and no sales tax outside of New Jersey. Every chair ships 100% brand new from the manufacturer. When you call 888-612-8862, you speak with someone who knows these chairs from direct experience, not from a sales script.

What financing is available?

We offer financing through Affirm (0%–36% APR based on creditworthiness; check your rate at checkout without affecting your credit score) and PayPal Credit (0% interest for eligible buyers for up to 6 months).

Is the Master Drive DUO worth it compared to ongoing massage appointments?

For buyers who use a chair consistently, the economics typically compare favorably to ongoing professional massage within 18–24 months. More importantly, the DUO’s dual rollers, AI Chair Doctor, and patented stretch produce a session that owners describe as genuinely therapeutic rather than merely convenient. Call 888-612-8862 for an honest assessment of whether it addresses your specific situation.

Free Shipping

No sales tax outside NJ

30-Day Easy Returns

No questions asked

A+ BBB Rating since 2005

Family-owned since 2005

Expert Help

888-612-8862

Researching massage chairs takes time.

Our experts have helped thousands of buyers since 2005 — tell us what matters to you, and we’ll narrow it down in about 2 minutes. Call 888-612-8862 or chat with us now.

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Specifications

SpecificationDetail
Recommended Weight Limit320 lbs
Recommended User Height Range5’2” – 6’1”
Dimensions – Upright (L x W x H)63.6” L x 31.9” W x 50” H
Dimensions – Reclined (L x W x H)73.7” L x 31.9” W x 41.5” H
Seat Width21.3”
Shoulder Width22”
Distance from Wall1” (space-saving / wall-hugging recline)
Chair Weight (Net)273.6 lbs
UpholsteryHigh-quality synthetic leather; removable back pad and head pillow
Roller Mechanism (What’s this?)

This chair uses two independent roller heads. 4D rollers can push several inches in and out and slow down on tight muscles for a deeper, more human-like massage; 3D rollers add adjustable depth. Here the 4D head works the mid-back to neck while the 3D head covers mid-back to glutes — so upper and lower body are massaged at the same time.

Duo 4D + 3D Human-like Vario Motion™ rollers (medical-grade silicone), 3” roller protrusion, driven by brushless motors
Massage Track (What’s this?)

The track is the path the rollers travel along your body. An SL-Track combines an S-shaped path (following the spine’s natural curve) with an L-shaped extension that continues under the glutes and thighs, so the massage reaches from your neck all the way to your upper hamstrings.

SL-Track – neck to glutes
Roller AdjustmentsStrength, speed, and width adjustable; glute roller massage; deep tissue
Massage Techniques6 unique massage techniques
Programs25 auto programs + 1 spot massage + 3 custom programs + 1 Chair Doctor; manual mode (spot / partial / full-body)
Patented Stretch Program (What’s this?)

Stretch programs gently pull and decompress the spine — holding your shoulders while easing your legs down — for a relaxing, full-body stretch. The flexible track lets this chair lie flatter than fixed L-track chairs to deepen the stretch.

5 patented stretch programs developed by a council of 800+ doctors and engineers
AI Chair Doctor (What’s this?)

An AI-driven program that reads your body in real time — heart rate (PPG), emotional/stress state (GSR), and blood-oxygen level (SpO2) — then prescribes a massage tailored to your current tension and stress, adjusting as it goes.

AI-Powered Chair Doctor with PPG heart-rate, GSR, and SpO2 blood-oxygen sensing; powered by 3 M.6 Gen microprocessors
Body Scan (What’s this?)

Before the massage begins, the chair maps your body to locate your shoulders, neck, and spine, so the rollers land in the right spots for your specific height and shape.

Precise Body Scanning
Zero Gravity (What’s this?)

A reclined position inspired by NASA research that lifts your knees to around heart level, evenly distributing your weight, decompressing the spine, and improving circulation. It also deepens the massage by pressing your body into the rollers. This chair offers two zero-gravity stages.

2-Stage Zero Gravity recline; one-touch lie-flat & home-restore; backrest and footrest adjustable to any position
Heat TherapyHeat at the lumbar, seat, and legs/calves
Air Compression Massage (What’s this?)

Airbags inflate and deflate to gently squeeze muscle groups, boosting circulation and easing stiffness — a broad, compressive sensation that complements the targeted roller massage.

32 airbags at neck/shoulders, arms, waist, seat/thigh, knees, calves & feet; 3 intensity levels, independently adjustable
Foot & Calf MassageReflexology foot rollers; deep calf kneading (figure-8 motion); kneading foot massage; automatic calf/leg-length adjustment
Chromotherapy (What’s this?)

Soft colored LED lighting (here, in the shoulder area) that shifts through different hues to set a calming mood and enhance relaxation during your massage.

8-mode chromotherapy lighting in the shoulders
ControlsWired touchscreen tablet (5 languages); M-DRIVE controls; quick-access buttons in armrest; on-demand offline voice control
Audio & ConnectivityBluetooth speakers (14W, 2 sides); USB-C charging (max 45W); wireless charging (max 15W)
Massage Time5–30 minutes (timer)
Safety FeaturesOverheating protection, power-surge detector, child safety lock, anti-pinch sensors on leg rest & backrest
Power110–120V, 60Hz, 150W, 2.1A
Shipping Weight315.5 lbs
Shipping BoxesShips in 3 boxes – 57.5” x 30.3” x 39.4”, 50” x 14.6” x 26”, 19.3” x 22.5” x 23.6”
Doorway ClearanceFits through a 32” doorway when removed from packaging
OriginDesigned in Los Angeles, CA; manufactured in China
Warranty5-Year Limited: 3 years in-home service, parts & labor + 5 years framework. Optional extended warranty adds 2 years (5yr service / 5yr parts / 5yr framework)
Price$15,999.99 (EMC list $16,999.99)

Free Shipping

Free shippingShipping is free for all orders within the continental 48 states!
  • Shipping is free for all orders within the continental 48 states! Orders are typically delivered within 2 weeks (or 2-3 weeks for white glove setup).
  • You'll receive a phone call 1-2 days prior so you can schedule a convenient day/time. You don’t have to worry about them showing up unannounced.

Do I need White Glove Setup or can I do it myself?

  • The chairs are simple to setup. It only takes about 20 minutes. The only reason setup is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
  • The setup is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills. There are also wheels on the bottom of the chair to make it easier to move.
  • If you want them to setup the chair inside your home, please select the option for “White Glove Setup”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.

Canadian customers

  • Yes, we ship massage chairs to Canada often. Total turnaround time is typically about 2 and a half weeks. Free shipping is included on all massage chairs priced above $4999.
  • The only other cost you are responsible for is your local sales tax (5% to 13%, depending on your location). We cover all other import costs like duties and customs fees.

Manufacturer's Warranty

This warranty is from the manufacturer so you can call them directly if you ever need service. Everywhere within the 48 continental United States is fully covered under this warranty.

Massage Chair 3years Warranty - Titanchair.com

This warranty includes a 5 Year Premium Warranty. In-Home Service, Parts, & Labor for 3 (three) years and structural framework coverage for 5 (five) years at no cost to the customer.

A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.

For the full warranty text, please click here