- You can return your order for any reason within 30 days from the date you receive your delivery, no questions asked. Just contact us and we'll send a truck to pick it up from you.
- We don’t charge restocking fees on Osaki, Luraco, Synca, Human Touch, Infinity, Daiwa, Ogawa, JPMedics, Kyota, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, or Apex products.
- So you would receive a full refund, minus $250 for shipping. But we're so committed to your satisfaction, that we offer you a free one-time exchange where you won't need to pay any shipping. We will pay to ship you a new chair that better suits your needs, and to return your original chair.
- Orders outside of the 48 continental United States are subject to additional return shipping fees.
- Items must be in new condition and contain the original box and packaging materials that were shipped to you. If you are getting white glove setup service, we advise you to instruct the delivery person to give you the boxes so you can keep them. If you received white glove delivery, $250 will be deducted from your refund for this service.
- We reserve the right to charge up to a 15% restocking fee on Panasonic, OHCO, D.Core, Katana, Hutech, Positive Posture and Inada products.
- Our goal is for you to ultimately enjoy the chair you'll be happy with for years. So if you don't love your massage chair, we will help you exchange to a chair of equal or higher price without the $250 shipping cost.
What are you looking for in a massage chair?
Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating. Call 888-612-8862 or chat with us for a free recommendation. Here are some points we take into consideration:
- Your height & weight
- Do you want a massage chair for general relaxation or to treat a specific body part?
- Your price range
Canceling an order
- If you cancel an order once it has been shipped, you will get a full refund minus $250. Please note that once it has shipped, then there has already been manpower and fuel costs associated with moving your chair and these costs are not refundable. We appreciate your understanding.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.