60 Day Returns
- You can return your order for any reason within 60 days from the date your order was placed. We'll even pay for the return shipping.
- Just contact us and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Daiwa, Human Touch, Infinity, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like indoor setup service are non refundable.
- Items must be in new resalable condition and must contain the original box, packaging materials and accessories that were shipped to you.
- We reserve the right to charge up to a 15% restocking fee on Inada, OHCO, Panasonic and Positive Posture products.
Exchanges
- Our goal is for you to have a massage chair that you and your family will love for many years. So if you wish to exchange your chair for a different model, we do our best to minimize the cost of returning your chair. And depending on which chair you exchange it for, we may be able to absorb most or all of the return costs for you.
What are you looking for in a massage chair?
Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating. Call 888-612-8862 or chat with us for a free recommendation. Here are some points we take into consideration:
- Your height & weight
- Do you want a massage chair for general relaxation or to treat a specific body part?
- Your price range
Canceling an order
- If you cancel an order before it has been processed for shipping, you will get a full refund. Otherwise, it would be handled based on our return policy.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Financing - Pay over time
We offer monthly payments on all our products via our financing partner, Affirm. 0% APR for 12 months financing, and 10-30% APR for 18 or 36 months financing.
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Affirm" option.
Step 4 - Fill out the required billing information fields and click the "Place Order" button
Step 5 - On the Affirm page, enter your mobile number in the field provided and click the "Continue" button
Step 6 - Follow the instructions to complete your order. In the final window, tick the agreement box and click the "Confirm Loan" button.
Step 7 - You have successfully placed your order!
We also offer monthly payments on all our products via our other financing partner, Bread . 0% APR for 18 months financing, and other terms that go up to 36 months financing*. Here’s how to see if you prequalify in seconds:
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Bread" option.
Step 4 - Click on the button that says "As low as $..." option.
Step 5 - A pop-up window will appear that says "Pay over time." Fill out/check all the fields and click the button at the bottom.
Step 6 - Follow the instructions to complete your order. In the final window, click the "Accept & Checkout" button.
Step 7 - You have successfully placed your order!
*The term is for a loan to finance a purchase. Rates range from 0% to 29.99% APR, resulting in, for example, 18 equal monthly payments of $55.56 at 0% APR or 36 equal monthly payments of $31.33 to $42.45 at 7.99% to 29.99% APR per $1,000 borrowed. Your terms may vary and are subject to application. Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC.
Get the buying power to shop for your massage chair now and enjoy the flexibility to pay over time. You can get 6 months special financing on purchases of $99 or more every time you shop with PayPal Credit. The application process is quite easy, here's how to do it:
Step 1 - Read the terms and fill out a quick application here.
Step 2 - After approval, browse for the massage chair you want to purchase and click the "Add to Cart" button. You'll be redirected to your shopping cart
Step 3 - On your shopping cart page, click the "Checkout with Paypal" button. You will be redirected to Paypal's website (or the Paypal app will open up when in mobile).
Step 4 - Continue w/ the process. On the payment page under "Pay with" section, look for and select the Paypal Credit option. It may look similar to this:
Step 5 - After successfully completing the process, an order confirmation email will be sent to you.
Pay With Amazon
If you already have an Amazon account, you can use the information stored in your Amazon account to pay conveniently. You won’t even be need to enter your credit card number.
To use Pay with Amazon, press this button in your Shopping Cart:
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Price Match Guarantee
Price Match Guarantee
We are committed to offering you the best deal on your massage chair purchase. So if you find a better offer elsewhere, let us know and we'll do our best to match it or beat it.
3 Easy Ways to Get Your Price Match
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Call or Email
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$10k Security Guarantee
Norton Shopping Guarantee
Automatically enjoy these 3 benefits when you purchase from EasyMassageChair, a Norton Shopping Guarantee endorsed merchant.
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Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
No Sales Tax
You won't have to pay sales tax on purchases from Easy Massage Chair.
We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ.
And for our NJ customers, we will even pay your sales tax for you (does not apply to purchases made using the Make Offer feature). So the only customers who will be charged sales tax are our NJ customers who choose to use the Make Offer feature.
Helping the Homeless
Your purchase will help the homeless.
When you purchase from EasyMassageChair.com, we donate a portion of the proceeds to the Salvation Army, a charity organization that operates shelters for the homeless and disaster relief to developing countries. Your support of this important cause is greatly appreciated and there is no additional cost to you.
Captain Paul Valverde of The Salvation Army in Morristown, NJ accepting a donation from Easy Massage Chair in Dec 2017
Family Owned since '05
We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this: 
Customer Reviews
We are honored by the reviews our customers have posted on trusted third party rating companies. Please click to read some of their comments :
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Our History
We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.
We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:
- industry leading 60 Day Returns policy
- Safe Shopping Guarantee
- Secure payment options from trusted companies including Amazon and PayPal
- Quality customer service
- Our Price Match policy means you'll get our lowest price
What is Indoor Setup & Assembly (also known as White Glove Service)?
Indoor Setup & Assembly means that they will bring it inside your home and fully assemble the chair wherever you'd like. You won't have to lift a finger.
Regular shipping includes delivery to your location, but not indoors. In our experience, most delivery people are nice and will usually bring it inside your garage or to your front door. They are not obligated to bring it indoors however.
Do I need Indoor Setup & Assembly or can I do it myself?
Most customers do not need it and about 90% of our customers do not purchase it. Massage chairs are generally delivered with the arms detached so it's lighter and easier to move. Assembly basically entails attaching the arms to the base of the chair. It's pretty easy and usually takes 20-30 minutes. If you have someone to help you move the chair, we generally recommend you save the money to buy something nice for a loved one instead :-)
You should consider adding Indoor Setup & Assembly if:
- you do not have someone to help you move the chair up stairs
- you have health issues which could be a problem when moving the chair
- you would prefer to spend the extra money to have someone do it for you.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 2 year Extended Parts Warranty, you will be covered for:
- 1 year in-home labor repair service*
- 3 years frame warranty
- 4 years parts warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
If you add the optional 2 Year Manufacturer Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
Osaki, Titan & Apex chairs are highly regarded for durability, so we don’t generally recommend the extended warranty. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Since you'll be receiving the Free Extended Warranty for the holidays, you will be covered for a 5 year manufacturer warranty on the parts. And for the first 3 years, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
Since you'll be receiving the Free Extended Warranty for the holidays, you will be covered for a 4 year manufacturer warranty on the parts. And for the first 2 years, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 5 year in-home labor repair service*
- 5 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor service
With the 5 Year Factory Warranty, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor service
In-home labor service means a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
Since youll be receiving the Free Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
Since youll be receiving the Free Extended Warranty for the holidays, you will be covered for:
- 2 year in-home labor repair service*
- 4 years parts and frame warranty
The standard factory warranty that is already included with the chair includes:
- 3 year in-home labor repair service*
- 5 years parts warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Luraco chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard manufacturer warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor repair service*
With the Free 5 Year Manufacturer Warranty we are offering for a limited time, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor repair service*
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Panasonic, Inada, OHCO & Positive Posture chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 1 year standard warranty, you would be covered for:
- 1 year in-home labor repair service*
- 1 year parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 2 years standard warranty, you would be covered for:
- 2 years in-home labor repair service*
- 2 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 3 years standard warranty, you would be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
For a limited time, you'll get the 5 year factory warranty for free, which includes:
- 5 years in-home labor repair service*
- 5 years parts warranty
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Description
Details
Get a Free SOL Massage Chair (ends 01/31/20).
Simply order the MAJ7 before 1/31/20 and you'll also receive the Sol Massage Chair free of charge. It's that easy.
Helpful Articles for You
- 5 Fantastic Features of the Panasonic MAJ7 Massage Chair
- 8 Reasons the Panasonic EP-MAJ7 Offers You the Most Advanced Massage Benefits
- High Precision Luxury Massage: Panasonic MAJ7 vs OHCO M.8
Our most premium massage chair experience. The culmination of years of refining the most advanced technology to replicate the touch of human hands and deliver the most rejuvenating, therapeutic massage. Crafted with unrivaled quality down to every last stitch and detail.
As much as the chair looks every bit the part of an opulent experience, the richness of the MAJ7 is more than skin deep. Under the luxury automobile inspired cross stitching, lies the advanced precision technology that drives the MAJ7. It is what allows the chair to bring you clear-minded revitalization and complete escape. When you own the MAJ7, these rarest of joys are yours whenever you desire.
The MAJ7 contains the latest generation of the Real Pro Ultra taking the hallmarks of power and refinement and pushing them further still. Thoughtful enough to detect tension in your muscles and continue to sense your body’s pressure at a rate of 100 times per second, Real Pro Ultra allows the MAJ7 to adjust the massage and provide the best experience for you.
Shiatsu meets body scanning sensors. Hot stone massage meets soothing infrared technology. Acupressure meets advanced 3D massage therapy to knead tense muscles like an expert masseuse. The MAJ7 harnesses the power of modern design to deliver the ancient healing art of massage at the press of a button.
Sensitive enough to detect tension in your muscles and monitor massage pressure at a rate of 100 times per second, the MAJ7 automatically adjusts to provide the most rejuvenating experience for you. All with a finely crafted style that’s equally luxurious.
PANASONIC EP-MAJ7 FEATURES
Acupoints
You have approximately 350 acupoints in your body, with nearly 100 in your back and neck. From the soothing palm style of Swedish massage, to deep tissue kneading, to Shiatsu, the MAJ7 utilizes a variety of techniques to target acupoints and reinvigorate body and mind.
Heated Rollers
Infrared heated massage rollers generate soothing warmth to help relax sore, tense muscles. With heating elements located directly on the massage roller assembly, the MAJ7 delivers the point-specific heat you feel from the thumbs and palms of a massage therapist’s hands.
Body Scan Technology
Using pressure sensor technology, the MAJ7 creates a virtual map of your back to deliver a massage contoured to your spine’s curves. The floating massage rollers glide over each vertebra, knowing precisely where to massage.
Real-time 6-Position and Force Micro Processor
The Real Pro Ultra mechanism is at the heart of the MAJ7’s performance, constantly feeding information to the chair’s Position and Force Micro Processor, adjusting massage movements and pressure based on this real-time feedback. This responsiveness allows the MAJ7 to faithfully replicate the intricate kneading movements of a human masseuse and customize the intensity for each user.
Professional Sole Massage
A fusion of cutting-edge technology and reflexology techniques deliver deep, therapeutic massage to the soles of your feet. Full coverage air cells hold your foot in place as the MAJ7 replicates the hand movements of a professional reflexologist. Capable of plantar arch massage, sole kneading, and sole shiatsu, the sole mechanism can adjust intensity and style to suit you.
Advanced Lower Core Massage
The air cells of the MAJ7’s seat gently lift and reposition your whole body allowing the chair to work the glutes and upper hamstrings effectively. Relief for stiff, tight hips is achieved by targeting the right acupressure points.
Unique 3D Massage System
Whisper quiet, high-performance, brushless motors drive and direct the massage rollers, offering full freedom of movement in three-dimensional space. As a result, the MAJ7 can switch between massage styles, reach above the shoulders, and soothe every square inch of your back.
Intensity Sensing and Adjustments
The individual massage features of the MAJ7 are adjustable from gentle to firm. The intensity of Air cell compression, foot massage, and roller massage are each independently controlled. Plus, up to three users can program and save their favorite settings to get a truly custom massage experience.
Six Pre-set Programs
- Refresh - A light, revitalizing massage utilizing tapping. Perfect for a quick pick-me-up.
- Deep - A soothing massage course that kneads and loosens tired, stiff muscles.
- Shiatsu - Deep tissue massage which simulates pressure applied by thumbs. Penetrates and revitalizes sore muscles.
- Hip - Our sophisticated torso and pelvic technique knead the back muscles while air cells loosen the trunk muscles.
- Neck / Shoulder - A stimulating yet soothing course that relaxes the neck and shoulder muscles.'
- Lower Back - A massage course focusing on the lower and middle back. Perfect after a long day at work or play.
Six Manual Programs
- Ultra Kneading - An intense version of kneading. Provides maximum stimulation of the muscles while simultaneously relaxing them.
- Shiatsu - Finger pressure massage using thumb pressure to hold and release for strong deep-tissue pressure and stretching.
- Kneading - A deep therapeutic effect that stimulates acupoints and increases energy flow. Particularly for the neck and shoulders.
- Swedish - Gentle pressure using multiple rollers to simulate the palms of hands. Designed primarily to relax the muscles.
- Rolling - Massage pads roll up and down along the spine. Pressure is relieved from compressed cervical disks and muscles are gently stretched.
- Tapping - Simulates the sensation of hands rapidly tapping on back muscles giving you an invigorated and revitalized feeling.
Specifications
Specifications |
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| Recommended Height Range | 4'8" - 6'2" |
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Recommended Weight Limit
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264lbs.
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Roller Type
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3D
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Roller Glute Massage
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No
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Body Scan Technology
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Yes
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Back Massage Coverage
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207 sq in
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Air Massage Coverage
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1,126 sq in
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Full Body Programs
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15
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Zero Gravity
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No |
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Stretch Program
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Yes
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Massage Techniques
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Ultra Kneading, Shiatsu, Kneading, Swedish, Rolling, and Tapping |
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Manual Massage
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Yes |
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Heat
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Heated Rollers
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Total Air Cells
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37
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| Program Length | 19 minutes |
| MP3 Player | No |
| Dimensions Upright (L" x W" x H") | 51.2"L x 35.4"W x 45.3"H |
| Dimensions Recline (L" x W" x H") | 78.7"L x 35.4"W x 28.3"H |
| Massage Chair Weight | 192 lbs |
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Weight (Boxed)
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238 lbs.
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Power Supply
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AC120V, 60Hz
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Power Consumption
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300W, ~ .3W in off position
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Heat Power Consumption
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23W
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Wheels
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Yes
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Upholstery
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Synthetic Leather
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ETL Approved
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Yes
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Warranty
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3 Years
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Designed / Engineered
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Osaka, Japan
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60 Day Returns
- You can return your order for any reason within 60 days from the date your order was placed. We'll even pay for the return shipping.
- Just contact us and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Daiwa, Human Touch, Infinity, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like indoor setup service are non refundable.
- Items must be in new resalable condition and must contain the original box, packaging materials and accessories that were shipped to you.
- We reserve the right to charge up to a 15% restocking fee on Inada, OHCO, Panasonic and Positive Posture products.
Exchanges
- Our goal is for you to have a massage chair that you and your family will love for many years. So if you wish to exchange your chair for a different model, we do our best to minimize the cost of returning your chair. And depending on which chair you exchange it for, we may be able to absorb most or all of the return costs for you.
What are you looking for in a massage chair?
Since we are a leading distributor of all the top brands, we can save you lots of time by offering you an unbiased recommendation of the best chair for your specific needs, and that has the highest customer satisfaction rating. Call 888-612-8862 or chat with us for a free recommendation. Here are some points we take into consideration:
- Your height & weight
- Do you want a massage chair for general relaxation or to treat a specific body part?
- Your price range
Canceling an order
- If you cancel an order before it has been processed for shipping, you will get a full refund. Otherwise, it would be handled based on our return policy.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Free Shipping
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Shipping is free for all orders within the continental 48 states!
|
Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
Includes Manufacturer's Warranty
For residential use, this item includes a 3 year manufacturer warranty on the parts and in home labor service.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
For the full warranty text, please click here
Panasonic Products Limited Warranty
Limited Warranty Coverage (For USA Only)
If your product does not work properly because of a defect in materials or workmanship, Panasonic Consumer Electronics Company of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.
3 yrs. or 1 000 hours of use whichever comes first.
5 yrs. or 1 000 hours of use whichever comes first.
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period, there will be no charge for parts. The purchaser pays for all labor charges related to the removal and installation of the massage block or electronic components during the fourth and fifth year of the warranty.
This warranty only applies to products purchased and serviced in the United States. This warranty is extended only to the original purchaser of a new product which was not sold “as is”.
In-home or Carry-In Service:
To find a service center, or to answer any questions regarding this product, please visit https://panasonicmassage.com/support or call 720-709-1151.
This warranty includes an in-home determination of whether this product is eligible for repair under the one thousand (1 000) hours of use provision herein, provided that CS Group (CSG) was first contacted by telephone at 720-709-1151 and the number of hours could not, at the time of that call, be ascertained from the built-in timer by following the instructions of CSG (“In Home Determination”). However, if it is determined, from the In Home Determination, that the product is not eligible for warranty service for any reason, and if service is subsequently obtained, the cost of the In Home Determination is NOT included in this warranty.
IF REPAIR IS NEEDED DURING THE WARRANTY PERIOD, THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits and Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which are caused by products not supplied by the warrantor, or failures which result from accidents, misuse, abuse, neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modifications, introduction of sand, commercial use such as hotel, office, restaurant, or other business or rental use of the product, or service by anyone other than a PCEG Authorized Service Center, or damage that is attributable to acts of God.
The chair is designed for a maximum user weight of 264 lbs (120 kg). Exceeding the maximum weight may cause permanent damage to the massage mechanism and/or other components of the unit. Any such damage is deemed to be user abuse and is not covered under the Limited Warranty.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED WARRANTY COVERAGE”.
THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes damages for lost time; travel to and from the servicer, loss of or damage to media or images, data or other memory or recorded content. The items listed are not exclusive, but for illustration only. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
Reviews & Ratings
- 5 star chairReview by JC on 06/24/2019
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Price Value Quality
Now before I go review the chair, I'd like the mention that my massage preference is on the firm and harder side that focuses around pressure points, so those who prefer soft soothing type of massage chair, this is probably not for you.
I've tried several massage chairs before purchasing this and did not like the lack of strength and quality of the massage. I've read a lot of other reviews and people seemed to highly recommend this one.
So I'm going to name some pros and cons to this chair that I've found so far!
Pros:
-We bought the Beige color and it is such an elegant look, it fits perfectly into our living room.
-This chair gives strong to very strong massages, it really gets deep into the tissue
-It is able to find pressure points that I didn't know I even had
-The air pressure is very firm and I especially love it on the arms and hands
-Air pressure strength is adjustable for each individual body parts, so if you want strong pressure on the hands but lighter on the shoulder, it's possible
-The feet/sole massage is the strongest I've ever experienced! At first I had to tone it down b/c it was too hard, but after several days, my feet got used to it and I can hit it max
-This is one of the few chairs that can do your glutes and does it very well!
-The chair has a "padding" for esthetic use for when not in use. When getting massaged, you need to flip the padding over.
-Overall it has the best back massage I've ever had.
-The remote control is very intuitive and easy to use. You can enable the voice, and she guides you through
-It's a lot quieter than other chairs I've used
-lastly, my friend has a Panasonic massage chair that he bought 10 years ago and it's still working great, I like the fact Panasonic chair is made in Japan (recently started manufacturing in China but quality control is still in Japan), their products are high quality and long lasting!
Cons
-The air pressure around the calves are very weak
-19min is the max limit per session, the chair shuts off after that
-Hip massage tends to be a little painful as I feel like it massages your bones, so I skip that
-I feel like that the chair doesn't stretch far enough for me, especially when it's stretching my back.
Overall, this is a great massage chair and definitely worth the money (Posted on 7/26/2019) - One of the Best Massage ChairsReview by JeremyLC on 11/25/18
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This is an impressive massage chair. At the time of this review (Nov 2018) the MAJ7 has been on the market for less than a year. I am confident in my decision that this is the best or one of the best chairs available right now. I find myself using it multiple times per day when I can. The strong massage heads combined with powerful airbags can really stretch you out and provide a deep massage that will have you uttering groans of relief. The massage heads are stronger than many other chairs I tried, so this is a good chair for those who enjoy intense deep-tissue massages. The choreography really stands out compared to other chairs. The combination of kneading, tapping, rolling, and shiatsu is excellently timed with the movement of the massage head and it just feels great. The foot massage is often timed so that massage strokes coincide with massage stroke on your back, and it is very nice.Price Value Quality
PROS
The head, neck, and shoulder massage of this chair is the best of any top-of-the-line chair I tried. The kneading on the back of the neck is wonderful, and the way the massage heads stick out and massage the trapezia is unmatched by other chairs.
The upper and lower back massages also feel amazing. The massage head does a great job getting between the shoulder blades; better than some massage therapists. It unexpectedly discovers knots you didn't know you had all over your back, working them out with its carefully-designed twists and turns. Again, the choreography of it all is really what makes it work so well. It's not just a sequences of massage A then B then C. Instead it goes back and forth, letting areas rest a few seconds before giving them another go. You can really feel the way it is designed to "roll the stress around" until it melts away.
The foot rollers combined with airbags are far superior to the airbag-only foot massage offered by some other chairs. These rollers work wonders, stretching your feet and deeply massaging the arches and the base of the heel. The majority of the work is done by a large roller and an accompanying small roller that I slightly preferred to the four-small-rollers design I found on other chairs (those could not massage as deeply).
CONS
#1 - The intensity adjustment on the 3D massage heads definitely needs to go a bit lower, especially on the lower back and the sole of the foot. Even on the lowest setting I regularly find myself having to disable or skip the feature to avoid pain.
#2 - You must use the chair without the padding or headrest to take full advantage of the amazing head/neck massage techniques it employs, or else you will feel the rollers moving but they just won't quite reach your neck/head. Unfortunately this makes your head lean back a bit further than is comfortable (like sitting in the front row at a theater). I wish I could use the headrest and still have the rollers reach far enough forward to enjoy the full massage.
#3 - I am 6'0" and it reaches just to the base of the skull. I have hit the maximum upward limit while adjusting the rollers so anyone taller may miss out on a bit of the head/neck massage.
#4 - The chair shuts off after 19 minutes, period. Hope you are paying attention in time to un-recline before the power is shut off, otherwise you have to power the chair back on to do it. It makes no sense to set such a forceful time limit and make the user turn the chair back on. If you want a 40-minute massage you have to be interrupted halfway through so you can power the chair back up and start the second half.
#5 - I think this is true of all chairs I tried, but the arm massage from the airbags is a useless gimmick. It does nothing for me except uncomfortably trap my arms. It is not used effectively as part of any of the stretching, and there are no rollers to simulate the relieving hand/arm massage that you would receive from a massage therapist.
WISHLIST
Panasonic could take the shoulder massage a step further if the rollers could reach over to the front of the trapezius (currently it uses airbags on the front of the shoulders to push them against the rollers)
I wish there was some roller action for the ball of the foot, which is currently neglected.
The addition of a one-touch button to go in or out of Zero-G would be nice, rather than making me hold down the button. (Posted on 7/26/2019) - Lifechanging, addictive (in a healthy way) chair!Review by Andrew N. on 10/05/2018
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I have been dreaming about getting a massage chair forever. At age 53, 225 pounds, 5'11", and after consulting with the President of the distribution company directly to get his opinion, I chose the Panasonic MAJ7 and I am so glad that I did. The foot massage is amazing, and I need it as a tennis player. There are all sorts of settings from Shiatsu to Swedish, various body parts, and my favorite is the Stretch setting. The chair literally stretches you! It has plenty of room for me, and I can sit in it forever. You can put your arms in the arm rest to get those massaged, too. You can control intensity easily. It has everything. If I have an issue, it is how to keep my teenagers away from it, but that is a parenting issue and nothing to do with the chair. I am delighted that I finally decided to go for it and invest in a luxury item for myself. I used to get lots of massages and did the math to figure out the cost/benefit but now see that the math is irrelevant. I didn't account for the fact that I can just jump into the chair for a couple of minutes, something that I couldn't do with a scheduled massage. I can only compare this to the high-end chairs at airport massage spas and massage shops, and this chair is better. Get one. (Posted on 7/26/2019)Price Value Quality
