Free Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- We don’t charge restocking fees on Osaki, Luraco, Infinity, Human Touch, TruMedic, Apex, Dr Fuji, Breo, IB Wellness, or Uknead products.
- So you would receive a full refund, minus the actual original shipping cost (typically about $250 for standard shipping. Upgrades like assembly service are non refundable).
- Most of our competitors charge you the original shipping, the return shipping, plus a 15%-25% restocking fee.
- We reserve the right to charge up to a 15% restocking fee on Inada, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything includeing scheduling the return pickup for you and processing your refund.
Financing - Pay over time
We offer monthly payments on all our products. We offer 0% APR for 18 months financing, and other terms that go up to 36 months financing*. Here’s how to get instant approval:
Step 1 - On any product page, just click either the "Add to Cart" button or the one that says "As low as $..."
Step 2 - A pop-up window will appear that says "Pay over time." Fill out/check all the fields and click the button at the bottom.
Step 3 - Follow the instructions to complete your order. In the final window, click the "Accept & Checkout" button.
Step 4 - You have successfully placed your order!
You may also view our video guide below:
*The term is for a loan to finance a purchase. Rates range from 0% to 29.99% APR, resulting in, for example, 18 equal monthly payments of $55.56 at 0% APR or 36 equal monthly payments of $31.33 to $42.45 at 7.99% to 29.99% APR per $1,000 borrowed. Your terms may vary and are subject to application. Bread® loans are made by Cross River Bank, Member FDIC.
Pay With Amazon
If you already have an Amazon account, you can use the information stored in your Amazon account to pay conveniently. You won’t even be need to enter your credit card number.
To use Pay with Amazon, press this button in your Shopping Cart:
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Price Match Guarantee
Price Match Guarantee
We are committed to offering you the best deal on your massage chair purchase. So if you find a better offer elsewhere, let us know and we'll do our best to match it or beat it.
3 Easy Ways to Get Your Price Match
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$10k Security Guarantee
Norton Shopping Guarantee
Automatically enjoy these 3 benefits when you purchase from EasyMassageChair, a Norton Shopping Guarantee endorsed merchant.
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Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
No Sales Tax
You won't have to pay sales tax on purchases from Easy Massage Chair.
We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ.
And for our NJ customers, we will even pay your sales tax for you (does not apply to purchases made using the Make Offer feature). So the only customers who will be charged sales tax are our NJ customers who choose to use the Make Offer feature.
Helping the Homeless
Your purchase will help the homeless.
When you purchase from EasyMassageChair.com, we donate a portion of the proceeds to the Salvation Army, a charity organization that operates shelters for the homeless and disaster relief to developing countries. Your support of this important cause is greatly appreciated and there is no additional cost to you.
Captain Paul Valverde of The Salvation Army in Morristown, NJ accepting a donation from Easy Massage Chair in Dec 2017
Family Owned since '05
We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this: 
Customer Reviews
We are honored by the reviews our customers have posted on trusted third party rating companies. Please click to read some of their comments :
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Our History
We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.
We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:
- industry leading Free Returns policy
- Safe Shopping Guarantee
- Secure payment options from trusted companies including Amazon and PayPal
- Quality customer service
- Our Price Match policy means you'll get our lowest price
What is Indoor Setup & Assembly (also known as White Glove Service)?
Indoor Setup & Assembly means that they will bring it inside your home and fully assemble the chair wherever you'd like. You won't have to lift a finger.
Regular shipping includes delivery to your location, but not indoors. In our experience, most delivery people are nice and will usually bring it inside your garage or to your front door. They are not obligated to bring it indoors however.
Do I need Indoor Setup & Assembly or can I do it myself?
Most customers do not need it and about 90% of our customers do not purchase it. Massage chairs are generally delivered with the arms detached so it's lighter and easier to move. Assembly basically entails attaching the arms to the base of the chair. It's pretty easy and usually takes 20-30 minutes. If you have someone to help you move the chair, we generally recommend you save the money to buy something nice for a loved one instead :-)
You should consider adding Indoor Setup & Assembly if:
- you do not have someone to help you move the chair up stairs
- you have health issues which could be a problem when moving the chair
- you would prefer to spend the extra money to have someone do it for you.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 2 year Extended Parts Warranty, you will be covered for:
- 1 year in-home labor repair service*
- 3 years frame warranty
- 4 years parts warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 3 years parts warranty
- 3 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
If you add the optional 2 Year Manufacturer Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
Osaki, Titan & Apex chairs are highly regarded for durability, so we don’t generally recommend the extended warranty. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 3 year in-home labor repair service*
- 5 years parts warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Luraco chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard manufacturer warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor repair service*
With the Free 5 Year Manufacturer Warranty we are offering for a limited time, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor repair service*
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Panasonic, Inada & Positive Posture chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 1 year standard warranty, you would be covered for:
- 1 year in-home labor repair service*
- 1 year parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 2 years standard warranty, you would be covered for:
- 2 years in-home labor repair service*
- 2 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 3 years standard warranty, you would be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
For a limited time, you'll get the 5 year factory warranty for free, which includes:
- 5 years in-home labor repair service*
- 5 years parts warranty
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Description
Details
Features:
- Upgraded PU covering for increase durability and comfort
- Six unique Pre-Set programs
- Easy-to-use Large LCD display remote with wireless remote
- 2 Stage Zero-Gravity positioning inspred by NASA
- Foot, Calves, Arm, Hips and Shoulder air pressure massage
- Auto timer setting from 5-30 min. massage session
- 5 levels of speed and intensity for the massage
- Seat Vibration Massage
Computer Body Scan System
Equipped with the latest technology, this Shiatsu Massage Chair allows the rollers to map the back curvature with even more accuracy, which translates into a more precise massage hitting all the key areas. Regardless of your body type, this highly advanced chair will self-adjust making each massage experience feel customized.
2 Stage Zero Gravity
Inspired by NASA technology, the Zero gravity position is the perfect position to enjoy a massage, aligning your back relative to your thigh at an optimal level of comfort. When reclined into the zero gravity position, the complete weight of your back is virtually supported by the backrest which maximizes the intensity of the massage. This also reduces the vertical stress on the spine. There are 2 stages of zero gravity, the 2nd being more reclined. Study show that when the legs are at or above heart level, it promotes better circulation.
True Ergonomic S-Track
The Osaki Os 4000 Massage Chair with Zero Gravity is ergonomically designed to contour a variety spine shapes. The Spine curvature is unique form one individual to the next. The S-track system allows the roller heads to massage along the back from the neck down to the lower spine with a consistent pressure in the massage along with a comfortable support. The typical massage tracks being linear create an inconsistency in pressure applying weak massages in the neck and lower back.
Next Generation Air Massage Technology
The airbag massagers have been upgraded and engineered, reducing the number of airbags and valves but at the same time increasing the surface coverage. Less power is consumed and runs more quietly with the reduction of air pumps and valves, allowing for a more tranquil massage experience. The material used to create the air bags have also been modified with industrial grade material for durability but yet soft and pliable to provide comfort and consistency.
Arm Air Massagers
Along with mechanical advancement, the material has also incorporated some upgrades, such as the arm massaging area. Using a durable spandex, the bottom portion of the arm massager has been lined with small rubber bumps to invigorate the senses as the air bags compress the tops and bottom of the forearm and hands.
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Foot and Calf Massage
There are multiple air bags along the sides and back of the legs and feet which inflate to apply a compression massage. Located along the bottom foot massager are 2 pressure point nodes. When the air bags inflate, the foot and calves are firmly pressed down on the pressure points for an invigorating massage. The experience is simulates a massage therapist pressing down with their thumbs.
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Hips and Lumbar Squeeze
Hip airbags are located on the left and right side of the seat base. When inflated it will compress the hips inwards, applying a firm massage to the thighs and hips. When the airbags inflate on the hips it may also be used to hold the user in place as the back massage rollers move downwards, working on the lower section of the back. On the lower portion of the backrest, there are 2 lumbar airbags. When inflated it will squeeze the outer portion of the lower back inwards providing a mild massage.
Shoulder Airbag Massage
The outer and top part of the shoulders have not been forgotten. Airbags have been placed on both sides of the chair. As the airbags inflate the shoulders pressed inwards and back pinning your shoulders the backrest. This will stretch out muscles in the shoulder region where most carry their tension.
Full Size Easy-to-Use Remote
The Osaki OS-4000 remote presents one of the largest viewing screens making it easy view what functions the chair has activated. There is also a flip down cover to access the manual functions of the chair. The remote allows you to select the massage type, intensity, speed and location. You can also independently select the area of airbag massage. The manual mode massage includes kneading, tapping, shiatsu, rolling, combination and Swedish .
Wireless Controller
Located on the top right of the main remote, you will find a compact wireless remote allowing you to control the main features of the chair without having to struggle to reach the main remote in the reclined position.
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Lower Back Heat Therapy
There are 2 heating pads, one on each side in the lower lumbar area. The heat therapy is a great compliment to roller and airbag massage. The heating pad is not intended to be use for more than 30 minutes a day or the duration of a massage preset program.
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Auto Leg Scan
The calf and foot massager is capable of making adjustments according to each individual's leg length, ensuring that the massage air bags are concentrating on the correct areas. At the start of the massage, the legs will fully extend out and then retract. Once the foot massager has reached the desired length, firmly press your toes down to indicate the chair to stop.
Seat Vibration
Osaki has taken 1 step further to enhance your massage experience. The 3rd dimension added is vibration massage. On the seat a hi frequency vibration massage plate has been added to massage the back portion of user's upper legs. The vibration is soothing and effective.
IMPORTANT NOTES:
How will this chair fill me? The outer shoulder massagers measure 20 inches side to side. This translates to a 46” jacket size for men or 22 inches in shoulder width. Anyone who's shoulder are wider that 22 inches will find this chair snug in the shoulder region and be recommended to select the Osaki OS-3D Pro Cyber that provides an additional 1.5 more inches in width.
The seat base has a total width of 17 inches which translates to about a 40 inch waist capacity.
This chair will fit some comfortably up to 6'3”.
The results may vary as each individual's body types are different.
Total space required from front to back when reclined is 6 feet. The width is 3 feet from side to side.
The Osaki Os 4000 Massage Chair massage intensity has been measured at 7-8 in regards to back massage intensity.
Warranty: The chair comes with a 1 year plus 2 year additional parts factory warranty.
Intensity Control
The intensity of the airbags can be controlled 5 levels along 5 different speeds for the massage heads. On the remote tap the “intensity” and the “strength” button to make the adjustments.
Manual Mode
Below the LCD screen flip down the panel cover to access the manual controls. In the manual mode you can select a variety massage types, areas to massage and isolate where you want the airbags to inflate. This chair allows you to customize the massage in great detail.
8 Pre-Set Programs
Enjoy form 8 preset programs of massages. Every one of the preset pgrams are unique, each offering a different focus of massage style. Some my focus on more the kneading and other on the tapping. The intensity of the massage will also vary from program. There is Healthcare, Relax, Smart, Circulation, Demo, neck & Shoulder, Back, Lumbar and Full Air.
Warnings: IMPORTANT
If you have ANY Medical conditions, please consult with your doctor before using this Shiatsu Massage Chair. ANYONE with a pacemaker or medical device DO NOT use this product.
Specifications
Specifications |
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Ability to target specific body areas
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Yes
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Heat therapy
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Lumbar
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Rollers under your feet
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No
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Roller intensity type
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2D
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Roller massage under the seat
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No
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Roller track length
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30"
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Adjustable back roller intensity
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Yes
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Stretch massage
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Yes
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Space Saving
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No
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Zero Gravity
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Yes
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Recline to elevate legs above the heart
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No
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Body scan for custom massage
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Yes
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Styles of massage
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Rolling, Kneading, Clapping, Shiatsu, Swedish, Combo
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Deep tissue capability
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No
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Number of preset massage programs
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5
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Abililty to manually set massage
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Yes
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Vibration massage
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Yes
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Built in music player
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No
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Recommended height range
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5'2" - 6'4"
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Adjustable roller width
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Yes
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Adjustable roller speeds
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Yes
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Airbag massage body areas
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Arm, Calf, Foot, Hand, Head, Hip and Thigh, Upper Arm and Shoulder
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# of airbags
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38
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Duration of massage programs
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5 to 30 Minutes
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Weight limit
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265lbs.
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Chair dimensions
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46L x 32W x 47H
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Chair dimensions (fully reclined)
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76L x 32W x 47H
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Weight of massage chair
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214lbs.
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Manufactured in
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China
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Big Box Size (L" x W" x H")
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52.4L x 30.3W X 37.2H
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Big Box Contents
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Base of Chair, Back Rest, Ottoman, Remote, Back Pad, Installation Hardware
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| Small Box Size (L" x W" x H") | 37.8L x 25.6W x 15H |
| Small Box Contents | Side Panels |
| Shipping Weight | 284lbs. |
Free Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- We don’t charge restocking fees on Osaki, Luraco, Infinity, Human Touch, TruMedic, Apex, Dr Fuji, Breo, IB Wellness, or Uknead products.
- So you would receive a full refund, minus the actual original shipping cost (typically about $250 for standard shipping. Upgrades like assembly service are non refundable).
- Most of our competitors charge you the original shipping, the return shipping, plus a 15%-25% restocking fee.
- We reserve the right to charge up to a 15% restocking fee on Inada, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything includeing scheduling the return pickup for you and processing your refund.
Free Shipping
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Shipping is free for all orders within the continental 48 states!
|
Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
Warranty
This item includes a 3 year manufacturer warranty on the parts. And for the 1st year, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
For the full warranty text, please click here
3 Year Rock Solid Warranty / Parts & Labor Warranty
This NON-TRANSFERRABLE Warranty is provided by Titan MassageChair,Inc.
We guarantee that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.
What Is Covered*:
- This warranty explicitly covers all parts, labor and framework of the chair.
- This warranty includes parts costs and labor for the first year at no cost to the customer.
- This warranty includes parts costs covered for the second year at no cost to the customer.
- Structural Framework on selected products carries an additional one (1) year of warranty for a total of three (3) years.
- The additional extended warranties includes parts and labor costs covered at no cost to the customer.
What Is NOT Covered*:
- This warranty does not include any shipping expenses incurred.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
Implied Warranty & Other Damages:
- Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
- By making a purchase, you agree that Titan MassageChair,Inc. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
- In no case will Titan MassageChair, Inc. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
How to obtain warranty service:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center.
- You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Reviews & Ratings
- Four StarsReview by Ramanakumar C.
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Awesome (Posted on 2/19/2018)Price Value Quality - Wonderful massage chair but extremely heavyReview by Paul Sarreal
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Product was described as refurbished but arrived like brand new. This is a very heavy chair. Delivery will be at your curb or driveway so consider how you will bring this into your home. I was able to give the delivery person a tip to bring it into the house and up the stairs. This is extremely heavy and bulky to carry up stairs if you don't have much experience moving furniture. The massage works like a dream. It is what family and friends gravitate to when they come over my house. (Posted on 2/19/2018)Price Value Quality - GET THIS CHAIR!!!!!Review by Rick B Ham
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Awesome chair! Worth every penny. (Posted on 2/16/2018)Value Quality Price - Expectations Far ExceededReview by G Word
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Delivered on time and it was every bit as simple to assemble as advertised. Ths is my initial review and wanted to make public that this chair exceeded all of my expectations. It is always risky buying a product online because you don't have the opportunty to judge workmanship and overall quality until after purchase. In one short statement, this is a beautifully made, high quality product. This looks and feels a lot more expensive than the price and I base my comparison reference from looking at competitor models in stores that cost several times more. I would judge that this chair is at least equal to models I have physically seen that cost over $10,000. If you are looking for a full body massage chair, this will not disappoint. It works.... rollers are strong; heating elements work as advertised. My only comment that is not necessarily a criticism, but rather a statement of fact is that this chair is extremely heavy. There are rollers on the rear for movement, but the reality is that it is a two person job. All I have to say is that all the money spent for personal massage services will likely end. This is a total body massage machine. (Posted on 2/16/2018)Value Quality Price - Good deviceReview by Igor V. Zavoychinskiy
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I use it for just several day so far so, it's just first impression for now. The chair is of very good quality: solid design, components fit well (it comes disassembled), leather (or whatever it is) is of good quality. Chair has a lot of settings which I didn't yet investigate. Though, there are four presets you can use right away. I liked "Circulation" and "Relax". Tried "Smart" but found it too aggressive - feels like you're being tortured thru crushing. There are also "subsets" you may choose with just one click of a button - "Back & Lumbar" is my favorite.Price Value Quality
I'd also note "Zero-G" mode. It's advertised as a key feature of the product and it's really cool. You may enable this mode for some massage types but not for all. In this mode chiar puts you in kind of horizontal position. It's comfortable and massage feels much better. If you gonna use this mode you must ensure there are at least 23" of free space behind the chair. So, you cannot put it close to a wall.
Some cons noticed so far:
1. Remote control has very limited sensitivity - you need to target very precisely if you want it working. Btw, remote control is not advertised. It has only basic features like "power", "zero-g" and some strength adjustments.
2. Main control board is mounted on a metal stick which is very unstable. It's hard to operate using just one hand and if you're using Zero-G or any other horizontal mode one hand is all you have.
3. Assembling manual is a bit outdated. Though, I figured out what to do without any problems.
When you request delivery be aware of three things:
1. It's really heavy! Total weight is about 200lb. Max weight of the biggest part I'd estimate to ~120-140lb.
2. Chair comes in two boxes and one of them has dimensions 50" x 30" x 38". In my house I have doorways of 31" width and due to layout it was impossible to move both boxes to the room so, delivery guys left the biggest one in the garage. I had to move all parts to the target room by my hands and it wasn't fun.
3. Even if you don't need to move parts throughout your home you still need assistance of another person to assemble the unit. You can do it yourself but trust me - it doesn't worth it. You buy this chair to *heal* your back, right? :) (Posted on 2/13/2018) - Excellent massage chair delivered as promisedReview by Crez
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Excellent massage chair delivered as promised (Posted on 2/13/2018)Price Value Quality - Wow!Review by SusieQ
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I bought this for my brother for his 70th birthday. He loves it! So does his wife. We put it together ourselves and I tried out the demo mode. OMG, amazing! The only thing to note is that it is quite heavy so don't plan on moving it around much. (Posted on 2/13/2018)Price Value Quality - My back was so sore but now it feels so much better thanks to the massage chairReview by H J 01/09/2017
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This massage chair helps me out a lot. My back was so sore but now it feels so much better thanks to the massage chair. My legs also feel great as well. It was also easy installation too. (Posted on 8/24/2017)Price Value Quality - Expectations Far ExceededReview by G Word 02/04/2015
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I just received this today. Delivered on time and it was every bit as simple to assemble as advertised. Ths is my initial review and wanted to make public that this chair exceeded all of my expectations. It is always risky buying a product online because you don't have the opportunty to judge workmanship and overall quality until after purchase. In one short statement, this is a beautifully made, high quality product. This looks and feels a lot more expensive than the price and I base my comparison reference from looking at competitor models in stores that cost several times more. I would judge that this chair is at least equal to models I have physically seen that cost over $10,000. If you are looking for a full body massage chair, this will not disappoint. It works.... rollers are strong; heating elements work as advertised. My only comment that is not necessarily a criticism, but rather a statement of fact is that this chair is extremely heavy. There are rollers on the rear for movement, but the reality is that it is a two person job. All I have to say is that all the money spent for personal massage services will likely end. This is a total body massage machine. (Posted on 8/23/2017)Price Value Quality - Five StarsReview by bestride58 09/05/2015
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Fast delivery. Thanks so much! (Posted on 8/23/2017)Price Value Quality - Great chairReview by Charles E. Thomson
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I have owned this chair for two trouble free years, I enjoy it two to three times a week for the last two years. Well worth the investment. (Posted on 10/18/2016)Price Value Quality - Very relaxing, well-made chairReview by W. McKinney
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This chair offers plenty of options, two levels of zero gravity, heat, seat vibration, and much more. It comes in four pieces--the main unit, the back, and the two sides. Assembly was easier than I thought it would be, at least after I got the sides on. That was the hardest and most time consuming because a bar seems to be blocking the back screws, You really have to manuever to get those in. The secret is to get the bolt started, then slide the thick portion of the tool that is provided onto the bolt and over the bar. Getting the tool back off after you tighten the bolt is a bit difficult, but once the sides are on, the rest is relatively easy. This is a very heavy chair, though, so you will need someone to help you move it (the base portion at least--that's where most of the weight is located), The remote is a bit complicated--check out YouTube for a tutorial on how to use it. The detachable remote is handy so that you don't have to relmove your arm from the arm rest to make adjustments to speed or intensity. This chair is great for people with back problems, or for someone who just likes a good massage. (Posted on 10/18/2016)Price Value Quality - An excellent massage chairReview by Kenneth M. Goldstein
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I bought this chair to replace a much more expensive Panasonic massage chair that had finally stopped working after a decade, with no repair parts available. The Osaki technology is definitely superior to my older chair, & I was pleasantly surprised at how well the inflatable bags work instead of rollers. Figuring out the programming function was pretty much trial-&-error, but just using the pre-programmed functions will work most of the time. I had heard rumors that the bags squeeze too hard, but I found the pressure quite pleasant, & I sometimes increase the defaults if I'm really sore.Price Value Quality
About the only thing I would change is the six beeps when the programming starts & stops...my parrots have picked up on that, & it drives me nuts! Other than that, it's pretty much flawless. (Posted on 9/20/2016) - Can't beat the features for the priceReview by Tony P
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We got this over a year ago. For the price, it's unbeatable. I see people complaining of assembly. Except for the size of the components, the assembly is not that difficult. Easy to assemble if you've two people. Sometimes some tools fitting to some screws could be a bit difficult. Overall they've done a great job. Manual is pretty useless. For the amount of features on the remote, you'd expect everything to be detailed. But you don't really need a manual for this except for the assembly. You can figure it out all by yourself. It's got extensive custom controls and trust me except me and the dog ;-) , no one can figure out to use some of the controls. The programmed massages are good. I like one of two of them mostly and repeat the same. But the spot massages are great. The zero gravity is fantastic. There's also a custom adjustment after setting to zero gravity you can lean the chair further back all the way to a steep angle and it's very good for blood flow to your head. The chair is perfectly balanced although you would think at that you'd fall back, but you won't. I love this aspect. Also love the heat for the back. Esp. if the back muscles are sore, the heat is really great.Quality Price Value
If you try other brands for these features it may cost well over 5K. So for less than 3K, you can't beat it. We didn't see any problems with the mounted remote. The mini remote is a IR remote so you've to point it to the main remote. They could have made it RF remote and it would have been fantastic, so you don't have to take your hand out of the chair everytime to adjust during massage.
The chair is heavy and mind you, make sure you put a padding or something under the 4 corners of the chair , otherwise the material leaves a stain on the carpet, which is hard to remove.
ONLY WARNING: When you're planning on moving , make sure if you can you move the whole chair as is. Otherwise if you disassemble it by disconnecting the air pump pipes, it would be a bit difficult to hook them back. Because they run a metal spring inside each of these rubber pipes, they tend to stick out, which makes it extremely difficult to plug them back. Also the air pipes are snug and d (Posted on 9/13/2016) - Wonderful!!Review by Jimigarner
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The company was out of this model and did a free upgrade. This chair is awesome, great looking to. You would expect to see Captain Kirk setting in it. Factory settings to me were a little too much but, you can easily adjust the roller/air pressure. Love it, fell asleep twice in it. (Posted on 9/2/2016)Value Quality Price - EscapeReview by Francis Mogavero
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This is my little escape. I feel so much better when I get up. Louisiana doesnt hold high standards to massage. This chair doesnt replace a human but it does better than what I can find locally. This was truly a great investment (Posted on 9/2/2016)Value Quality Price - This was a gift to my grandson. He is ...Review by a serious reader
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This was a gift to my grandson. He is completely enthralled, and may begin selling tickets to other family members to manage the demand! (Posted on 8/30/2016)Price Value Quality - 5.0 out of 5 starsThis chair does a very good job and was a great buyReview by Rex Hill
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This chair does a very good job and was a great buy. My only complaint was I was not offered an opportunity to purchase an extended warranty fr this product (Posted on 8/30/2016)Price Value Quality - Excellent massage chair delivered as promisedReview by Celia Reza
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Excellent massage chair delivered as promised (Posted on 8/24/2016)Value Quality Price - Great massage chairReview by Scott Fowler
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A little pricey but in this case you get what you pay for. Very nice, full body massage chair that looks great and is well constructed. I love the arm massage which of course you don't find in most chairs out there. (Posted on 8/22/2016)Price Value Quality - My cousin has one and I use it more than heReview by Ryan Arnold
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man, after a workout I love this chair! My cousin Justin has one. (He has more money than sense.) But for once, I'm thrilled he went overboard with his spending because I drop by on my way home from the gym. (I'm a workout freak.) I stikin LOVE THIS CHAIR! I have NO idea if the Shiatsu is enough to do my body any actualy physiological good but mentally and physically I sure can relax in it. I've gone to sleep in it after 5 mins more times than I can count. Now would I buy one? If I was wealthy, yea! But for now, I'll let him just pay the bills while I get the benefits. i can't see this chair as being worth the $2+ grand it costs but otherwise, it's a real joy. (Posted on 8/19/2016)Price Value Quality - love itReview by Eimee Conrad
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I have m.s. and to keep my muscles active it was recommended for me to have weekly massages. This chair works fabulous for this and has already saved me quite a bit and has done a more thorough job than going to someone. Love chair and you can change intensity to your preferences. (Posted on 8/9/2016)Price Value Quality - Cheap price but do the job very goodReview by N.Nguyen
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We did not buy the chair from here but from other place the same one model Osaki OS-4000 ,it really do the job , very nice lookingPrice Value Quality
First me and my wife worry to buy it from online and we not even see it by eyes , but after we do some research and compare to a other massage chair with the same feature this chair have we need to spent at lead $2,000 more,so we give it a try , very happy when we see it come , it a little bit heavy but quality made and working so good too. Today I read on some place this chair has been use by some VA hospital and many peoples. They love it . We loved it and used every day the warranty not bad compare with some company Has only one year , (Posted on 8/9/2016) - A good chair that could be great with a few improvements.Review by John D'orto
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I've had my Osaki OS-4000 massage chair for about 1 week now. Both my wife and I really like the chair quite a bit. There are some pros and cons you should be aware of though.Price Value Quality
Pros:
* The chair is very comfortable and the Zero G recline feature adds greatly to the comfort.
* The calf, foot, arm, hip and shoulder massage work quite well.
* You can get a very good neck and shoulder massage if you do not use the pillow (the pillow can be flipped over the back of the chair if you do not wish to use it).
* The back massage is good. My favorite setting is the rolling.
* The heat feature feels great.
Cons:
* I like a very firm massage. In my opinion, the back massage of the Osaki OS-4000 is not strong enough. There is a cloth insert that is in the backrest that dulls the strength of the back massage. Even when this is removed, the back massage is still not strong enough for my preference. The back massage is good but would be absolutely great with a just a bit more strength. For comparison, we used to own a Brookstone Human Touch massage chair that we bought back in 1999. That had fantastic strength for the back massage rollers.
* The back pillow can be comfortable depending on your height. I am 5' 7" and the pillow is comfortable for me but not for my wife who is 5 feet tall. The pillow cannot be removed from the chair. You can drape it over the back of the char if you want. I find that if I do this, I actually get a better neck massage that with the air cushions in the pillow itself. Sometimes I use the pillow but sometimes I prefer not to.
* The controller on the chair has many flaws in my opinion. Some of the buttons are backlit but the vast majority of them are not. The print for the buttons is extremely small. I have better than 20/20 vision. If I can't see the text, most others will not be able to do so. I use the chair in a dimly lit room. It is not possible to see what most of the buttons are in low light conditions. You have to memorize the locations. I'm considering buying a light I can attach to the controller for this purpose.
* There is a convenient mini-remote included. Well... it would be convenient if it worked. Mines does not. Maybe I just need a new battery.
* I am not a fan of most of the pre-programmed massage settings. Like others have mentioned, the Smart setting can really hurt your calves and feet at times. Thankfully it is the only setting I have found that does this. I have actually had to stop the massage because it was too painful on my calves.
* I was very surprised to find that the chair was delivered UNASSEMBLED. This was NOT mentioned anywhere in the listing. The chair weighs over 300 lbs so moving it is quite difficult. If you have an option to get a white glove service, I suggest that you take it. I was able to assemble the chair but with significant difficulty. Osaki changed some parts and did not update the instruction manual for assembling the chair. Online videos I found on youtube did not show the newer parts either. I figured it out but it was not a fun experience.
* There was absolutely no warranty information provided or contact information for the company.
* The heat can take at least 5 minutes before you feel it. You can always turn it on before you are ready to get in the chair.
* There is a 30 minute timer limit and the chair cannot be used more than 60 consecutive minutes without a cool-down period. Good luck finding that information online.
* The controller needlessly beeps loudly at certain times during the massage. It isn't a constant beeping but it might beep loudly for 5 seconds at 3 points during a 30 minute massage. This is supposed to alert you of opportunities to adjust certain settings such as strength or airbag intensity. Since there is a display on the controller, it isn't needed though unless you are visually impaired. The unfortunate part is that you cannot turn the beeping off. (Posted on 8/4/2016) - After a month of useReview by Furinax
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I bought this chair without seeing it in store or owning a massage chair before. I looked online but couldn't find any honest or in-depth reviews, so here I am making one that will hopefully make your decision. Pricewise, massage chairs are a luxury item. I know for sure money can be put to better use but in terms of relative value this chair is pretty good.Price Value Quality
I got the cream version and it looks great. I would suggest getting a white glove service to set it up. The chair is bigger than I expected and needs a lot of room, especially for the zero-g function to work. FYI zero-g refers to when this chair reclines and changes angle, which is great because it makes the back massage more powerful.
MATERIALS: The chair is leather with a metal base. The material is great but I haven't tried cleaning it yet. The chair is shipped in pieces and is solidly built, although I can't say I feel fully confident it won't fall apart when I, say, try to get out of it while it's reclined. If you use it for what it's meant for, then it should be fine.
SHAPE: I'm a young guy (24, 5'9 and athletic) and I fit fine in the chair. The only thing I noticed is that the fitting isn't really designed well; your arms will feel weird because there is a clamp for your shoulders and you feel like you're stuffing your hands awkwardly into the arm clamps. It's hard to describe, but I think they could've designed it better. For someone who is taller or shorter, the zero-g function will automatically adjust to your height so that is no problem (I tested this with other young adults, but not with kids. My guess is that it should be fine for anyone from 5' to 6'3). If you are overweight, there is a bit of space but it might be tougher.
AIRBAGS: The chair touts its usage of tons of airbags. There are airbags for your calves, feet, hips, back, neck, arms, and shoulders. The biggest con of this chair is that the airbags for the calves are VERY painful! I have pretty big calves but even letting my skinny leg friends use the chair they feel the same. It will squeeze your calves to the point where you feel like it's about to explode, and I have the bruises to prove it (yes, they are actual bruises). Other than that, the hips, feet, arms, and butt (?) airbags feel great. The neck and back airbags don't really do much, in fact they are pretty unnecessary but it's nice to see they tried to implement some.
ROLLERS: The rollers on this chair are pretty standard. I haven't tried many other massage chairs but comparatively these are rather weak. You can increase the intensity via the controller or using zero-g, but in general the sensation is pretty mild, which is okay because if you're sitting for extended periods of time something powerful might be bad. There are a multitude of options and some are amazing (such as clapping). The range of the rollers is a bit stiff: you don't really feel it on your upper back due to the padding and it doesn't go below your hip, which I wish it would because I've had previous rollers go to the gluts and that feels really good. They do scan your back before the preset massages to get a contour, but who knows if that actually does anything.
HEAT: This is actually a pretty useful function, especially in the winter. When I bought this chair I wasn't really expecting a heat option but now that I've felt it I think it should be mandatory for all chairs of this class.
FUNCTION: The massage chair have preset functions which do air + rollers and also localized options. The display is very informative and easy to use, showing you where on your body it is massaging. It allows you to control the power of the air and rollers, as well as the speed of the rollers. It also comes with a mini remote control which I thought was a plus, though I don't really use it. The arm that holds the control board up is pretty flimsy and will be a bit annoying to set in the proper place. It also makes annoying beeps at certain times. However, the custom massages are pretty intuitive and you can avoid calf massages completely so it can deliver a pretty customized massage experience.
OVERALL: This product is great! In terms of what it has to offer, it probably tops any of the chairs you'll see in the mall and also does it at half the cost, although IMO these things are already overpriced. There is a warning not to use the chair for more than 30 mins due to overheating. There is an annoying timer which will shut off the chair but you can always add time, and I've used it for more than 30 mins no problem. Also the chair is prone to electric surges, so make sure to connect it to a good surge protector (or just unplug it when not in use). The only real cons are the size and the overly powerful calf massagers, but if you think you can fit and if your wallet can afford it, buy this chair! (Posted on 8/4/2016)
