60 Day Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- Just give us a call and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Daiwa, Human Touch, Infinity, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like assembly service are non refundable.
- We reserve the right to charge up to a 15% restocking fee on Inada, DreamWave, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Financing - Pay over time
We offer monthly payments on all our products via our financing partner, Affirm. 0% APR for 12 months financing, and 10-30% APR for 18 or 36 months financing.
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Affirm" option.
Step 4 - Fill out the required billing information fields and click the "Place Order" button
Step 5 - On the Affirm page, enter your mobile number in the field provided and click the "Continue" button
Step 6 - Follow the instructions to complete your order. In the final window, tick the agreement box and click the "Confirm Loan" button.
Step 7 - You have successfully placed your order!
We also offer monthly payments on all our products via our other financing partner, Bread . 0% APR for 18 months financing, and other terms that go up to 36 months financing*. Here’s how to see if you prequalify in seconds:
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Bread" option.
Step 4 - Click on the button that says "As low as $..." option.
Step 5 - A pop-up window will appear that says "Pay over time." Fill out/check all the fields and click the button at the bottom.
Step 6 - Follow the instructions to complete your order. In the final window, click the "Accept & Checkout" button.
Step 7 - You have successfully placed your order!
*The term is for a loan to finance a purchase. Rates range from 0% to 29.99% APR, resulting in, for example, 18 equal monthly payments of $55.56 at 0% APR or 36 equal monthly payments of $31.33 to $42.45 at 7.99% to 29.99% APR per $1,000 borrowed. Your terms may vary and are subject to application. Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC.
Get the buying power to shop for your massage chair now and enjoy the flexibility to pay over time. You can get 6 months special financing on purchases of $99 or more every time you shop with PayPal Credit. The application process is quite easy, here's how to do it:
Step 1 - Read the terms and fill out a quick application here.
Step 2 - After approval, browse for the massage chair you want to purchase and click the "Add to Cart" button. You'll be redirected to your shopping cart
Step 3 - On your shopping cart page, click the "Checkout with Paypal" button. You will be redirected to Paypal's website (or the Paypal app will open up when in mobile).
Step 4 - Continue w/ the process. On the payment page under "Pay with" section, look for and select the Paypal Credit option. It may look similar to this:
Step 5 - After successfully completing the process, an order confirmation email will be sent to you.
Pay With Amazon
If you already have an Amazon account, you can use the information stored in your Amazon account to pay conveniently. You won’t even be need to enter your credit card number.
To use Pay with Amazon, press this button in your Shopping Cart:
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Price Match Guarantee
Price Match Guarantee
We are committed to offering you the best deal on your massage chair purchase. So if you find a better offer elsewhere, let us know and we'll do our best to match it or beat it.
3 Easy Ways to Get Your Price Match
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$10k Security Guarantee
Norton Shopping Guarantee
Automatically enjoy these 3 benefits when you purchase from EasyMassageChair, a Norton Shopping Guarantee endorsed merchant.
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Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
No Sales Tax
You won't have to pay sales tax on purchases from Easy Massage Chair.
We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ.
And for our NJ customers, we will even pay your sales tax for you (does not apply to purchases made using the Make Offer feature). So the only customers who will be charged sales tax are our NJ customers who choose to use the Make Offer feature.
Helping the Homeless
Your purchase will help the homeless.
When you purchase from EasyMassageChair.com, we donate a portion of the proceeds to the Salvation Army, a charity organization that operates shelters for the homeless and disaster relief to developing countries. Your support of this important cause is greatly appreciated and there is no additional cost to you.
Captain Paul Valverde of The Salvation Army in Morristown, NJ accepting a donation from Easy Massage Chair in Dec 2017
Family Owned since '05
We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this: 
Customer Reviews
We are honored by the reviews our customers have posted on trusted third party rating companies. Please click to read some of their comments :
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Our History
We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.
We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:
- industry leading 60 Day Returns policy
- Safe Shopping Guarantee
- Secure payment options from trusted companies including Amazon and PayPal
- Quality customer service
- Our Price Match policy means you'll get our lowest price
What is Indoor Setup & Assembly (also known as White Glove Service)?
Indoor Setup & Assembly means that they will bring it inside your home and fully assemble the chair wherever you'd like. You won't have to lift a finger.
Regular shipping includes delivery to your location, but not indoors. In our experience, most delivery people are nice and will usually bring it inside your garage or to your front door. They are not obligated to bring it indoors however.
Do I need Indoor Setup & Assembly or can I do it myself?
Most customers do not need it and about 90% of our customers do not purchase it. Massage chairs are generally delivered with the arms detached so it's lighter and easier to move. Assembly basically entails attaching the arms to the base of the chair. It's pretty easy and usually takes 20-30 minutes. If you have someone to help you move the chair, we generally recommend you save the money to buy something nice for a loved one instead :-)
You should consider adding Indoor Setup & Assembly if:
- you do not have someone to help you move the chair up stairs
- you have health issues which could be a problem when moving the chair
- you would prefer to spend the extra money to have someone do it for you.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 2 year Extended Parts Warranty, you will be covered for:
- 1 year in-home labor repair service*
- 3 years frame warranty
- 4 years parts warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
If you add the optional 2 Year Manufacturer Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
Osaki, Titan & Apex chairs are highly regarded for durability, so we don’t generally recommend the extended warranty. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 5 year in-home labor repair service*
- 5 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor service
With the 5 Year Factory Warranty, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor service
In-home labor service means a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 3 year in-home labor repair service*
- 5 years parts warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Luraco chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard manufacturer warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor repair service*
With the Free 5 Year Manufacturer Warranty we are offering for a limited time, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor repair service*
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Panasonic, Inada, Dreamwave & Positive Posture chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 1 year standard warranty, you would be covered for:
- 1 year in-home labor repair service*
- 1 year parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 2 years standard warranty, you would be covered for:
- 2 years in-home labor repair service*
- 2 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 3 years standard warranty, you would be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
For a limited time, you'll get the 5 year factory warranty for free, which includes:
- 5 years in-home labor repair service*
- 5 years parts warranty
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Description
Details
Features:
- Upgraded PU covering for increase durability and comfort
- Six unique Pre-Set programs
- Easy-to-use Large LCD display remote with wireless remote
- 2 Stage Zero-Gravity positioning inspred by NASA
- Foot, Calves, Arm, Hips and Shoulder air pressure massage
- Auto timer setting from 5-30 min. massage session
- 5 levels of speed and intensity for the massage
- Seat Vibration Massage
Computer Body Scan System
Equipped with the latest technology, this Shiatsu Massage Chair allows the rollers to map the back curvature with even more accuracy, which translates into a more precise massage hitting all the key areas. Regardless of your body type, this highly advanced chair will self-adjust making each massage experience feel customized.
2 Stage Zero Gravity
Inspired by NASA technology, the Zero gravity position is the perfect position to enjoy a massage, aligning your back relative to your thigh at an optimal level of comfort. When reclined into the zero gravity position, the complete weight of your back is virtually supported by the backrest which maximizes the intensity of the massage. This also reduces the vertical stress on the spine. There are 2 stages of zero gravity, the 2nd being more reclined. Study show that when the legs are at or above heart level, it promotes better circulation.
True Ergonomic S-Track
The Osaki Os 4000 Massage Chair with Zero Gravity is ergonomically designed to contour a variety spine shapes. The Spine curvature is unique form one individual to the next. The S-track system allows the roller heads to massage along the back from the neck down to the lower spine with a consistent pressure in the massage along with a comfortable support. The typical massage tracks being linear create an inconsistency in pressure applying weak massages in the neck and lower back.
Next Generation Air Massage Technology
The airbag massagers have been upgraded and engineered, reducing the number of airbags and valves but at the same time increasing the surface coverage. Less power is consumed and runs more quietly with the reduction of air pumps and valves, allowing for a more tranquil massage experience. The material used to create the air bags have also been modified with industrial grade material for durability but yet soft and pliable to provide comfort and consistency.
Arm Air Massagers
Along with mechanical advancement, the material has also incorporated some upgrades, such as the arm massaging area. Using a durable spandex, the bottom portion of the arm massager has been lined with small rubber bumps to invigorate the senses as the air bags compress the tops and bottom of the forearm and hands.
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Foot and Calf Massage
There are multiple air bags along the sides and back of the legs and feet which inflate to apply a compression massage. Located along the bottom foot massager are 2 pressure point nodes. When the air bags inflate, the foot and calves are firmly pressed down on the pressure points for an invigorating massage. The experience is simulates a massage therapist pressing down with their thumbs.
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Hips and Lumbar Squeeze
Hip airbags are located on the left and right side of the seat base. When inflated it will compress the hips inwards, applying a firm massage to the thighs and hips. When the airbags inflate on the hips it may also be used to hold the user in place as the back massage rollers move downwards, working on the lower section of the back. On the lower portion of the backrest, there are 2 lumbar airbags. When inflated it will squeeze the outer portion of the lower back inwards providing a mild massage.
Shoulder Airbag Massage
The outer and top part of the shoulders have not been forgotten. Airbags have been placed on both sides of the chair. As the airbags inflate the shoulders pressed inwards and back pinning your shoulders the backrest. This will stretch out muscles in the shoulder region where most carry their tension.
Full Size Easy-to-Use Remote
The Osaki OS-4000 remote presents one of the largest viewing screens making it easy view what functions the chair has activated. There is also a flip down cover to access the manual functions of the chair. The remote allows you to select the massage type, intensity, speed and location. You can also independently select the area of airbag massage. The manual mode massage includes kneading, tapping, shiatsu, rolling, combination and Swedish .
Wireless Controller
Located on the top right of the main remote, you will find a compact wireless remote allowing you to control the main features of the chair without having to struggle to reach the main remote in the reclined position.
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Lower Back Heat Therapy
There are 2 heating pads, one on each side in the lower lumbar area. The heat therapy is a great compliment to roller and airbag massage. The heating pad is not intended to be use for more than 30 minutes a day or the duration of a massage preset program.
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Auto Leg Scan
The calf and foot massager is capable of making adjustments according to each individual's leg length, ensuring that the massage air bags are concentrating on the correct areas. At the start of the massage, the legs will fully extend out and then retract. Once the foot massager has reached the desired length, firmly press your toes down to indicate the chair to stop.
Seat Vibration
Osaki has taken 1 step further to enhance your massage experience. The 3rd dimension added is vibration massage. On the seat a hi frequency vibration massage plate has been added to massage the back portion of user's upper legs. The vibration is soothing and effective.
IMPORTANT NOTES:
How will this chair fill me? The outer shoulder massagers measure 20 inches side to side. This translates to a 46” jacket size for men or 22 inches in shoulder width. Anyone who's shoulder are wider that 22 inches will find this chair snug in the shoulder region and be recommended to select the Osaki OS-3D Pro Cyber that provides an additional 1.5 more inches in width.
The seat base has a total width of 17 inches which translates to about a 40 inch waist capacity.
This chair will fit some comfortably up to 6'3”.
The results may vary as each individual's body types are different.
Total space required from front to back when reclined is 6 feet. The width is 3 feet from side to side.
The Osaki Os 4000 Massage Chair massage intensity has been measured at 7-8 in regards to back massage intensity.
Warranty: The chair comes with a 1 year plus 2 year additional parts factory warranty.
Intensity Control
The intensity of the airbags can be controlled 5 levels along 5 different speeds for the massage heads. On the remote tap the “intensity” and the “strength” button to make the adjustments.
Manual Mode
Below the LCD screen flip down the panel cover to access the manual controls. In the manual mode you can select a variety massage types, areas to massage and isolate where you want the airbags to inflate. This chair allows you to customize the massage in great detail.
8 Pre-Set Programs
Enjoy form 8 preset programs of massages. Every one of the preset pgrams are unique, each offering a different focus of massage style. Some my focus on more the kneading and other on the tapping. The intensity of the massage will also vary from program. There is Healthcare, Relax, Smart, Circulation, Demo, neck & Shoulder, Back, Lumbar and Full Air.
Warnings: IMPORTANT
If you have ANY Medical conditions, please consult with your doctor before using this Shiatsu Massage Chair. ANYONE with a pacemaker or medical device DO NOT use this product.
Specifications
Specifications |
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| Recommended Height Range | 5'2" - 6'4" |
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Recommended Weight Limit
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265lbs.
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Ability to target specific body areas
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Yes
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Heat therapy
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Lumbar
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Rollers under your feet
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No
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Roller intensity type
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2D
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Roller massage under the seat
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No
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Roller track length
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30"
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Adjustable back roller intensity
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Yes
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Stretch massage
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Yes
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Space Saving
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No
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Zero Gravity
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Yes
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Recline to elevate legs above the heart
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No
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Body scan for custom massage
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Yes
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Styles of massage
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Rolling, Kneading, Clapping, Shiatsu, Swedish, Combo
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Deep tissue capability
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No
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Number of preset massage programs
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5
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Abililty to manually set massage
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Yes
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Vibration massage
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Yes
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Built in music player
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No
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Adjustable roller width
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Yes
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Adjustable roller speeds
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Yes
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Airbag massage body areas
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Arm, Calf, Foot, Hand, Head, Hip and Thigh, Upper Arm and Shoulder
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# of airbags
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38
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Duration of massage programs
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5 to 30 Minutes
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Chair dimensions
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46L x 32W x 47H
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Chair dimensions (fully reclined)
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76L x 32W x 47H
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Weight of massage chair
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214lbs.
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Manufactured in
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China
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Big Box Size (L" x W" x H")
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52.4L x 30.3W X 37.2H
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Big Box Contents
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Base of Chair, Back Rest, Ottoman, Remote, Back Pad, Installation Hardware
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| Small Box Size (L" x W" x H") | 37.8L x 25.6W x 15H |
| Small Box Contents | Side Panels |
| Shipping Weight | 284lbs. |
60 Day Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- Just give us a call and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Daiwa, Human Touch, Infinity, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like assembly service are non refundable.
- We reserve the right to charge up to a 15% restocking fee on Inada, DreamWave, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
Warranty
This item includes a 3 year manufacturer warranty on the parts. And for the 1st year, in home labor service is also included.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
For the full warranty text, please click here
3 Year Rock Solid Warranty / Parts & Labor Warranty
This NON-TRANSFERRABLE Warranty is provided by Titan MassageChair,Inc.
We guarantee that your qualified product will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE (3) years of ownership, excluding specific limitations contained herein.
What Is Covered*:
- This warranty explicitly covers all parts, labor and framework of the chair.
- This warranty includes parts costs and labor for the first year at no cost to the customer.
- This warranty includes parts costs covered for the second year at no cost to the customer.
- Structural Framework on selected products carries an additional one (1) year of warranty for a total of three (3) years.
- The additional extended warranties includes parts and labor costs covered at no cost to the customer.
What Is NOT Covered*:
- This warranty does not include any shipping expenses incurred.
- This warranty does not include normal wear and tear including velcro or zipper malfunction, or tears in any fabric covering by abuse.
- The warranty shall not apply if the product has been damaged physically, whether intentionally or due accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns or is otherwise unsanitary, damaged or soiled.
Implied Warranty & Other Damages:
- Any implied warranties shall be limited to the duration of the 1 year portion of this limited warranty, and with regard to structural framework, limited to the duration of the 3 year portion of this limited warranty.
- By making a purchase, you agree that Titan MassageChair,Inc. will not be liable for any items damaged and/or lost while en route to the specified address. Any claims for such loss or damage must be addressed and resolved with the designated carrier.
- In no case will Titan MassageChair, Inc. be liable for incidental or consequential damages, whether such damages are claimed on account of breach of warranty, breach of contract, negligence or strict/product liability, including without limitation, damage to property (other than the product) or other economic losses.
How to obtain warranty service:
- You must provide proof of purchase for any warranty claim.
- You must obtain a return authorization number in order to ship products to a service center.
- You may obtain service advice, or an RMA number by contacting the Titan Chair LLC Customer Service department toll-free at 1-888-848-2630 ext.3.
- This warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Reviews & Ratings
- ExcellentReview by Celia R. on 6/10/2015
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Excellent massage chair delivered as promised (Posted on 7/26/2019)Price Value Quality - This chair is awesomeReview by jimigarner on February 11,2015
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The company was out of this model and did a free upgrade. This chair is awesome, great looking to. You would expect to see Captain Kirk setting in it. Factory settings to me were a little too much but, you can easily adjust the roller/air pressure. Love it, fell asleep twice in it. (Posted on 7/26/2019)Price Value Quality - Great buyReview by Rex H. on 2/14/2015
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This chair does a very good job and was a great buy. My only complaint was I was not offered an opportunity to purchase an extended warranty fr this product. (Posted on 7/26/2019)Price Value Quality
