Free Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- We don’t charge restocking fees on Osaki, Luraco, Infinity, Human Touch, TruMedic, Apex, Dr Fuji, Breo, IB Wellness, or Uknead products.
- So you would receive a full refund, minus the actual original shipping cost (typically about $250 for standard shipping. Upgrades like assembly service are non refundable).
- Most of our competitors charge you the original shipping, the return shipping, plus a 15%-25% restocking fee.
- We reserve the right to charge up to a 15% restocking fee on Inada, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything includeing scheduling the return pickup for you and processing your refund.
Financing - Pay over time
We offer monthly payments on all our products. We offer 0% APR for 18 months financing, and other terms that go up to 36 months financing*. Here’s how to get instant approval:
Step 1 - On any product page, just click either the "Add to Cart" button or the one that says "As low as $..."
Step 2 - A pop-up window will appear that says "Pay over time." Fill out/check all the fields and click the button at the bottom.
Step 3 - Follow the instructions to complete your order. In the final window, click the "Accept & Checkout" button.
Step 4 - You have successfully placed your order!
You may also view our video guide below:
*The term is for a loan to finance a purchase. Rates range from 0% to 29.99% APR, resulting in, for example, 18 equal monthly payments of $55.56 at 0% APR or 36 equal monthly payments of $31.33 to $42.45 at 7.99% to 29.99% APR per $1,000 borrowed. Your terms may vary and are subject to application. Bread® loans are made by Cross River Bank, Member FDIC.
Pay With Amazon
If you already have an Amazon account, you can use the information stored in your Amazon account to pay conveniently. You won’t even be need to enter your credit card number.
To use Pay with Amazon, press this button in your Shopping Cart:
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Best Price Guarantee
Best Price Guarantee
We are committed to offering you the best deal on your massage chair purchase. So if you find a better offer elsewhere, let us know and we'll do our best to match it or beat it. Just chat or call us 888-612-8862 or fill out the form below.
There’s also no sales tax with us* and you get our 60 Day Money Back Guarantee.
*Sales tax is only due for our NJ customers. And if you’re in NJ, we pay the sales tax for you.
$10k Security Guarantee
Norton Shopping Guarantee
Automatically enjoy these 3 benefits when you purchase from EasyMassageChair, a Norton Shopping Guarantee endorsed merchant.
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Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
No Sales Tax
You won't have to pay sales tax on purchases from Easy Massage Chair.
We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ.
And for our NJ customers, we will even pay your sales tax for you (does not apply to purchases made using the Make Offer feature). So the only customers who will be charged sales tax are our NJ customers who choose to use the Make Offer feature.
Helping the Homeless
Your purchase will help the homeless.
When you purchase from EasyMassageChair.com, we donate a portion of the proceeds to the Salvation Army, a charity organization that operates shelters for the homeless and disaster relief to developing countries. Your support of this important cause is greatly appreciated and there is no additional cost to you.
Captain Paul Valverde of The Salvation Army in Morristown, NJ accepting a donation from Easy Massage Chair in Dec 2017
Family Owned since '05
We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this: 
Customer Reviews
We are honored by the reviews our customers have posted on trusted third party rating companies. Please click to read some of their comments :
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Our History
We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.
We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:
- industry leading Free Returns policy
- Safe Shopping Guarantee
- Secure payment options from trusted companies including Amazon and PayPal
- Quality customer service
- Our Price Match policy means you'll get the lowest price
What is Indoor Setup & Assembly (also known as White Glove Service)?
Indoor Setup & Assembly means that they will bring it inside your home and fully assemble the chair wherever you'd like. You won't have to lift a finger.
Regular shipping includes delivery to your location, but not indoors. In our experience, most delivery people are nice and will usually bring it inside your garage or to your front door. They are not obligated to bring it indoors however.
Do I need Indoor Setup & Assembly or can I do it myself?
Most customers do not need it and about 90% of our customers do not purchase it. Massage chairs are generally delivered with the arms detached so it's lighter and easier to move. Assembly basically entails attaching the arms to the base of the chair. It's pretty easy and usually takes 20-30 minutes. If you have someone to help you move the chair, we generally recommend you save the money to buy something nice for a loved one instead :-)
You should consider adding Indoor Setup & Assembly if:
- you do not have someone to help you move the chair up stairs
- you have health issues which could be a problem when moving the chair
- you would prefer to spend the extra money to have someone do it for you.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 2 year Extended Parts Warranty, you will be covered for:
- 1 year in-home labor repair service*
- 3 years frame warranty
- 4 years parts warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 3 years parts warranty
- 3 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
If you add the optional 2 Year Manufacturer Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
Osaki, Titan & Apex chairs are highly regarded for durability, so we don’t generally recommend the extended warranty. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 3 year in-home labor repair service*
- 5 years parts warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Luraco chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard manufacturer warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor repair service*
With the Free 5 Year Manufacturer Warranty we are offering for a limited time, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor repair service*
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Panasonic, Inada & Positive Posture chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 1 year standard warranty, you would be covered for:
- 1 year in-home labor repair service*
- 1 year parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 2 years standard warranty, you would be covered for:
- 2 years in-home labor repair service*
- 2 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 3 years standard warranty, you would be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Description
Details
Helpful Articles for You
- 5 Reasons Why The Inada Sogno Dreamwave Is The World’s Best Massage Chair
- Inada Showdown: Inada Sogno DreamWave vs Inada DreamWave
The Inada Sogno™, the World's Best Massage Chair®, has been designed to enhance natural healing and wellness through the healing power of shiatsu massage. Inada massage chairs combine shiatsu master massage movements with state-of-the-art Japanese engineering ingenuity to create the closest facsimile to a professional massage therapist. The result is a massage chair experience that optimally enhances health and well-being while reducing stress.
The Sogno delivers full-body massage, proven to help maximize relief, and remove tension and stiffness. Beginning with a body scan to match the massage to your own individual needs, the Sogno offers optimal enhancement of natural healing and wellness though expertly guided stimulation of pressure points. Moreover, the Sogno Dreamwave Massage Chair maximizes relaxation by covering more area than any other chair on the market – 1,200 square inches.
The Sogno Dreamwave Massage Chair is meticulously designed and built to provide greater happiness, health and productivity. It's all part of what makes Inada the World's Best Massage Chair.
RESEARCH & DEVELOPMENT
The Inada Sogno massage chair blends Japanese engineering innovation with age-old shiatsu massage techniques. As the manufacturer of The World's Best Massage Chair, Inada dedicates more resources to R&D than any other massage chair company in the world.
Through our proprietary R&D process, Inada has pioneered almost all of the massage chair industry's advancements, including more than 20 groundbreaking massage chair innovations.
Inada massage chairs blend Eastern medical knowledge with modern technology, ensuring a balance of therapeutic benefits and ultimate stress relief and relaxation.
The movements and choreography of each Inada massage chair are based on the actual movements of a shiatsu master and duplicated by a robot designed by engineers in Inada's R&D department.
Inada massage chairs have an unparalleled ability to “know the body.” Each massage session starts with a body scan to match the massage to the user.
TECHNOLOGICAL LEADERSHIP
As the undisputed worldwide leader in massage chair technology, Inada has single-handedly contributed almost all the groundbreaking technologies to the massage chair industry. Moreover, Inada has done more research into massage, and won more awards from the industry, than any other massage chair brand in the world.
Every Inada massage chair uses state-of-the-art scanning technology to scan the body of a user, detect specific pressure points, and provide a customized shiatsu massage for one of 106 body types.
Inada massage chairs incorporate a proprietary technology that combines scanners, rollers and air compression systems. In fact, the proprietary Inada Sogno technology was eight years in the making.
In 2010, two of Inada's new-to-market products were recognized by the Consumer Electronics Association for their engineering innovations: the Doctor's Choice massage chair and the CUBE stowable massage chair.
In 2009, the Inada Sogno massage chair was recognized for this same prestigious honor.
INSPIRED DESIGN
The award-winning Inada Sogno Dreamwave Massage Chair was designed by Toshiyuki Kita, who was recognized as a 2009 Pinnacle Award finalist by the American Society of Furniture Designers (ASFD). Kita's work with the Sogno has redefined the massage chair by blending ancient eastern therapy with modern visual appeal. His world-renowned furniture designs have earned a permanent place in the collections of the Museum of Modern Art (MoMA) in New York, the Centre Georges Pompidou in Paris and the Pinakothek der Modarne in Munich.
Key Features of the Inada Sogno Dreamwave Massage Chair
Designed to enhance natural healing and wellness through the power of shiatsu massage, this luxurious massage chair maximizes relaxation by covering more area than any other massage chair on the market – 1,200 square inches.
THE MOST COMPREHENSIVE MASSAGE ON THE MARKET
The Inada Sogno™ massage chair offers the broadest massage coverage available – over 1,200 square inches. Using state-of-the-art technology, the scans the user's body to detect specific pressure points and provides a customized shiatsu-based massage for one of 106 body types. The Sogno's movements mimic the back mobilization movements used by physical therapists and chiropractors. The Sogno features eight shiatsu-based massage sessions including “Morning,” “Night,” “Stretch,” and “Sogno,” with gentle, undulating figure-eight motion for complete relaxation. A proprietary youth session offers a more gentle massage for both younger and older users or those struggling with more acute back pain. Sognos's stretch session provides extension, flexion and gentle rotational stretching for shoulders, mid-back and hips. Users can also customize massages for their own individual needs. The Sogno features a full-arm massage utilizing 20 air cells to massage the forearm, hands and upper arms. It is the only massage chair to provide runners with Iliotibial Band massage for hips and thighs, applying gentle or firm therapeutic pressure to relieve tightness of these large muscles. Sogno's neck and shoulder massage unit deeply massages the tops of the shoulders and back of the neck and delivers gentle neck traction.
PROPRIETARY CALF AND FOOT MASSAGE FEATURE
Sogno compresses and massages the user's calves in much the same way as a human massage therapist through expertly guided stimulation of pressure points. Inflatable air cells and an accordion-style feature allow users of almost any height to receive a professional-quality massage.
EASY-TO-CONTROL REMOTE
Sogno's remote is easy to use, and easy to find! Tethered to the chair with a convenient cable, the remote snuggles into a side pocket when not in use. Intuitive control buttons allow users to select the right massage from eight pre-programmed sessions, or to customize their own massage.
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COMPARING THE SOGNO TO THE NEW INADA DREAMWAVE (You're currently viewing the Inada Sogno page) |
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DESCRIPTION
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Inada Sogno
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Inada DreamWave
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| Model Number | HCP-10001A | HCP-10001A | |
| # Pre-Programmed Sessions | 8 | 16 | More than any other massage chair! |
| Deep Relaxation Sessions | No | Yes | Focuses on long, smooth massage strokes to help you attain deep relaxation. |
| Consecutive Session Capability | No | Yes | More flexibility and personalization. Allows user to select up to two back-to-back sessions. |
| Approximate Max Time / Session | 15 min | 30 min | This is a result of the ability for users to build consecutive sessions. |
| Auto-Recline at Session Start | No | Yes | More convenient and automatically places the user in the ideal starting session. |
| Auto Recline HOLD Function | No | Yes | Hold Recline or Largest for 2 seconds and release. |
| Interrupted Massage Auto-Restore | No | Yes | Press POWER in the middle of a session and the DreamWave will return to the upright position. |
| Forearm Air Cell Design and Movements | Old Gen | 360-degree Coverage | More advanced and complex movements! |
| Backlit Remote Buttons When Powered On | No | Yes | Easy to use in a dimly lit room. |
| Extra Bicep Padding | No | Yes | More versatile! A potential comfort issue for petite users has been corrected. |
| Seat Heat | Gentle Warming Only | Yes | Real heat now available! Independently controlled heat in the back AND seat! |
| Back Heat | No | Yes | Real heat now available! Independently controlled heat in the back AND seat! |
| Improved Air Pump Sound Insulation | No | Yes | Quiet just got better! DreamWave is a Much quieter chair! |
| Increased Maximum Air Pressure | No | Yes | Capable of greater massage intensity. |
| Manual Mode Instant Start-Up | No | Yes | Chair immediately enters manual massage without a scan. Significantly more convenient. |
| Deep Shiatsu Sole Massage Inserts | No | Yes | Better than rollers! Deep accupressre massage. |
| Remote Readout Scroll Speed | Slow | Medium | Improves readability. |
| Chair Base Color | Light Tan | Dark Grey | |
| Smart Phone Pocket | No | Yes | Think about it: simple, completely reliable, and it keeps Inada focused on massage quality. |
| Leather Colors | Black | Black | |
| Footrest Vanity Plate Slipping | Weak Point | Redesigned and Fixed | A minor nuisance corrected. |
| Footrest Vanity Side Mold Improved | - | Yes | Complete redesign for 100% reliability. |
| Improved Shipping Strap | No | Yes | Clearly indicates that it must be removed for use. |
| A Name All Can Pronounce | No | Yes | Inada Sogno Deamwave is now the new Inada Dreamwave |
| Self Diagnosis Readouts in English | No | Yes | Improves speed and accuracy of technical support. |
| Upholstery Trim Pieces | Black or Beige | Matched to Chair Color | Better aesthetics. Cleaner experience. |
| Child Safety Lock | Yes | No | A non-critical feature removed. |
| Standard Colors | Dark Brown, Black, Cream, Red | ||
| In Home Warranty Period | 3 Years | 3 Years | |
Specifications
Specifications |
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Roller Type
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2D
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Back Stroke Length
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28.4"
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Roller Track Type
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S-Track
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Roller Width Adjustment
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Yes
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Roller Glute Massage
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No
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Pre-Programmed Massage Choices
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16
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Roller Speed Adjustment
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Yes
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Roller Intensity Adjustment
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Yes
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Removable Back Pad
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Yes
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Body Scan Technology
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Yes
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Foot Rollers
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No
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Recline
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Power
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Zero Gravity
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No
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Inversion Therapy
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No
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| Auto Programs | 8 Programs |
| Stretch Program | Yes |
| Deep Tissue Massage | Yes |
| Massage Techniques | 15 Types |
| Manual Programs | Yes |
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Spot/Partial Massage
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Yes
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Memory Setting
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No
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Vibration
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No
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Air Cell Construction
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Hi-Flex, Hi-Resilience PVC/Nylon Bellows
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Heat
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None
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Total Airbags
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100
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Air Massage
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Arm, Calf, Foot, Hip and Thigh, Neck, Seat, Upper Arm and Shoulder
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Airbag Intensity Adjustments
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Yes
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Ottoman Length Adjustment
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Automatic
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Hideaway Ottoman
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No
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Timer Setting
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15 Minutes
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MP3 Player
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No
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Remote Type
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Button Style Remote
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Chromotherapy
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No
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Upholstery
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Synthetic Leather
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User Height Range
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5’0” to 6’5”
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Recommended Weight (lbs)
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300lbs
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Dimensions Upright (L" x W" x H")
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54.7"L x 36.5"W x 47.6"H |
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Dimensions Recline (L" x W" x H")
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82.7"L x 38.2"W x 29.9"H |
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Child Safety Features
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Recline obstruction sensor, breakaway power cord |
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Max Recline Angle
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170° |
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Electrical
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120V AC / 50-60Hz / 170 Watts |
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Product Weight
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265 lbs. (Net) / 323 lbs. (Gross in Box) |
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Country of Manufacture
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Japan
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Free Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- We don’t charge restocking fees on Osaki, Luraco, Infinity, Human Touch, TruMedic, Apex, Dr Fuji, Breo, IB Wellness, or Uknead products.
- So you would receive a full refund, minus the actual original shipping cost (typically about $250 for standard shipping. Upgrades like assembly service are non refundable).
- Most of our competitors charge you the original shipping, the return shipping, plus a 15%-25% restocking fee.
- We reserve the right to charge up to a 15% restocking fee on Inada, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything includeing scheduling the return pickup for you and processing your refund.
Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
Warranty
For residential use, this item includes a 3 year manufacturer warranty on the parts and in home labor service.
A qualified technician would be sent to your home to provide service if you ever need it. You never have to ship the chair for service.
For the full warranty text, please click here
Warranty & Support
At Inada, we are committed to delivering the best massage chair experience money can buy. As part of this commitment, we provide buyers with the industry’s finest and most comprehensive massage chair warranty available. If you carefully study our warranty, it will be clear to you that we confidently stand behind the quality of our massage chairs.
3-YEAR LIMITED REPAIR OR REPLACEMENT MASSAGE CHAIR WARRANTY WITH ON-SITE SERVICE
1) DEFINITIONS – For the purpose of this Limited Warranty, the following terms shall have the following meanings: (1) “Distributor” shall mean Inada USA; (2) “Equipment” shall mean an Inada product or system; (3) “Customer” shall mean only the residential end-user of the Equipment who is the original purchaser of the equipment from an authorized reseller. Usages of “you” or “your” refer to the Customer; (4) “Commencement Date” shall mean the date on which the Equipment is first purchased by a Customer from the Distributor or from an authorized Inada reseller; (5) “Service Period” shall mean the THREE (3) year period commencing on the Commencement Date; (6) “Administrator” shall mean Inada USA. Usage of “we,” “us,” or “our” shall mean the Administrator. You may contact the Administrator if you have questions regarding this coverage. We can be reached by phone at 303-572-5000 or by mail at 2125 32nd Street, Boulder, CO 80301.
2) COVERAGE – During the Service Period, we will repair or replace, at our sole discretion, any defective Equipment. We will return the Equipment to a properly functioning state. To obtain performance you must be the original purchaser and be able to provide us with the original, dated proof of purchase for the Equipment. This Limited Warranty extends only to Customers. Only our representatives may perform repairs on the Equipment under this Limited Warranty. Replaced parts shall be covered under this Limited Warranty for the remainder of the Service Period or for thirty (30) days, whichever is longer. We will provide on-site service as necessary on regular workdays between the hours of 8:00 A.M. and 5:00 P.M. your local time. Warranty registration is not a condition precedent to obtaining performance under this Limited Warranty. If a particular replacement part is not available from the manufacturer, we will make reasonable efforts to locate a compatible replacement part. If we are unable to locate a compatible part, we may replace your Equipment with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the Equipment. In the event you choose not to accept a replacement for your Equipment, we shall no longer be responsible for making repairs under this Limited Warranty. This Limited Warranty may be not be transferred at any time during the original term.
3) EXCLUSIONS – This Limited Warranty does not include service needed on Equipment as a result of any of the following: (1) Dropped product or components including remote controls, cracked remote controller screens, or cracked remote housing; (2) Cosmetic changes, tears, or failure of fabrics, woods, foam, pads, plastics, upholsteries, exterior coverings, and damages and changes resulting from normal wear and tear; (3) Installation, set-up, or relocation from the originally installed location; (4) Negligence, misuse, abuse, improper maintenance, electrical disturbances and power surges, acts of nature, or work, attachments, additions, alterations, or modifications by persons other than authorized Administrator service providers; (5) Failure by the Customer to use a high-quality surge protector during the entire Service Period; (6) Improper operating environment; (7) Any problem not involving a defect; (8) Damage or malfunction whatsoever caused by an animal or pet; (9) Damage or malfunction whatsoever caused by liquids of any kind; (10) Rental, business, commercial, institutional or other non-residential use; (11) Unnecessary service calls. If no problem is found upon diagnosis by us or any other third party, you may be charged our standard rate for service calls, shipping costs, and parts; and (12) Use of any item with the Equipment if the item is not designated for use with the Equipment. Floor models that have been on display for more than nine (9) months are not covered under any provisions of this Limited Warranty.
4) YOUR RESPONSIBILITIES – You shall: (1) operate the Equipment in an environment meeting the requirements delineated in the Equipment’s owner manual and other provided instructions; (2) protect the supply of electricity to the Equipment through the use a high-quality surge protection device; (3) promptly report to us any diagnostic messages; (4) permit no work on the Equipment except by our authorized service providers; (5) have an adult representative present whenever we provide support services; (6) perform telephone or email diagnostic procedures as requested by us; (7) safeguard and return (at our expense) all replacement parts shipped to you. You assume financial responsibility for all parts and accessories shipped to you until the item or part replaced is returned to us.
5) EXCULPATION AND INDEMNIFICATION – Our maximum liability under this Limited Warranty is limited to the cost of repairing or replacing defective Equipment. We shall not be liable to you for incidental and consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. We have provided this Limited Warranty pursuant to an agreement between the Distributor and us. All our obligations under the agreement run solely to the Distributor. Under no circumstances shall you or anyone else ever be deemed to be a third-party beneficiary of the agreement. We shall not be liable for, and you hereby indemnify and hold us and every authorized service provider harmless from, damage, claim, or cause of action, direct or indirect, incidental or consequential, occurring to you, or to the employees or agents of you, or to any other third party, or to the property of any of the foregoing, which may arise as a result of any defect covered by this Limited Warranty or as a result of any service performed under this Limited Warranty. This Limited Warranty shall be governed by and construed in accordance with the laws of the State of Colorado.
Reviews & Ratings
- First Class Product / First Class Support Review by Wellesley Ma
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This is likley the first and only review I will write. I feel compelled to do this because there has been, in my recent memory, no product that I have purchased that has so completely met with (and exceeded) my expectations. We have had our chair for about 4 months now. I purchased in part becasue of the helpful reviews I read. I hope that my experience offers some guidance to other shoppers.Price Value Quality
The product itself is amazing. I remember a salesman trying to explain to me and my wife what it would do, how it would make us feel, etc., and we pretty much felt that this was just a pitch. Not so. It is very hard to describe what this product can do, but I now know that none of the other chairs we tried could possibly measure up to it.
In case it's not 100% clear, we are two very very happy consumers. We spent more than we wanted to spend, felt a little wreckless at the time, but now feel vindicated. Take the plunge. You'll be glad you did. (Posted on 3/6/2018) - Another happy purchaserReview by Hal Owen
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Like others in or on this review section,I happily place myself among the more than satisfied. True $9,000 is a lot of money for anyone I know to spend on a chair that comes in two very large boxes, (resulting in enough cardboard and packing material to fill a small dumpster,) weighs well over 300 lbs., requires strong backs to move and also requires some assembly. Having said all that, I wouldn't want it any other way. Obviously the Inada Massage Chair HCP-10001A is not your routine Amazon purchase to be delivered by the usual service, (USPS, UPS, FED-EX, other.) No, no this beauty requires a bit more planning and organization as most shippers will only offer what is sometimes called "threshold service" - that is one very large crate delivered to your home but only inside the front door or garage or whatever,) and that's it. As to the chair itself: I've only just begun to explore its many features so more about that later. In closing, after locating the unassembled chair in a favorite room, assembly is relatively quick and fool proof thanks to the easily understood assembly manual with the added bonus of an online video. More later. (Posted on 3/6/2018)Price Value Quality - assembly is quick and simpleReview by ishida baigan
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if you wish to save several hundreds dollars for opening the boxes and assemble,Price Value Quality
do so. graphically illustrated assembly instruction is easy to follow, and does not
require any skill or tools, which comes with the chair.
two person needed to move, but for assembly one would do.
major task was to remove it out of well packed double boxes, which took me
about a half an hour, and assembly was another 30 minutes.
so far, major problem has been, it takes so much time enjoying it, rather than
doing something productive.
in d.c., if you wish to have a friend, have a dog.
but even dog sometimes misbehaves, but this robot is very faithful, all the time.
if you try to duplicate the work, it would require at least four human masseuse simultaneously.
for that, it worth millions. (Posted on 3/1/2018) - ooOHHH heaven on earthReview by Annie Joseph
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Who wouldn't love this chair? It's amazing. We don't really use any of the manual buttons - waste too much time. We figured that we already love the preset 'Night' function the most with the Air Pressure on HIGH. It's got the perfect combination of kneading, rolling, tapping, squeezing, pushing or whatever else. I'm fairly short (5'0) but if I lay back all the way, the leg part would pull up for my soles to rest my feet flat. The 'Youth' function also does the same thing but I discovered it's not strong enough for me. But my 14-yr-old is also using it from time to time. . Every time I sit in it, I fall into that short but sweet, hazy dozing off-type of feeling where my body feels all tingly. It's definitely a plus to use right before bed. I think the arms, legs and neck massages feels the best - even the feet! The back could use more of something but now I'm just pushing it. (Posted on 3/1/2018)Price Value Quality - Amazing ChairReview by B
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This thing is amazing. It is a little underwhelming at first with the basic programs. BUT.. Once you flip open the lower panel on the remote and start trying out the different massage functions and patterns, you start seeing where this chair REALLY delivers.Price Value Quality
COMPARISON TO A MASSEUSE:
It is in no way a direct replacement for a strong deep tissue massage at a spa, given by a good masseuse. You just cannot get that kind of centered pressure from a chair. The people who say it gives a weak massage must not have tried adjusting the roller height with the remote. It will give you a firm enough massage to put you within pain threshold. You feel the massage rollers and get squeezing and pressures in multiple places at once. The stretch function does stretch your torso similarly as a Chinese massage. You can isolate where you want the chair to work on at the click of a button. A masseuse does things this chair cannot do, but similarly this chair does things a masseuse cannot do. I walked away feeling just as relaxed. On average I would say this chair does just as well as the top 75% of human massages I've had.
COMPARISON TO THE NEWER DREAMWAVE MODEL:
I found very few differences. The arm fit and overall arm massage is slightly better on the newer unit. For skinny people like me, it feels like it was made to accommodate a slightly wider torso with bigger arms, so the bicep massage pressure isn't quite as intense. The forearm airbag on the newer unit is perfect; where this one doesn't quite hit the entire area.
The air pumps on this one seem slightly louder and slower.
New model has more heat, but not much of an issue with me.
The rest of the features of the newer model are unimportant to me, but if you want the details they can be found on the Inada website.
I strongly suggest to anyone who is interested in this unit to go try a floor model at a local retailer. Do not just go through the preset massages. Open the lower panel on the remote and play with the different roller sequences and 3-D pressures, air pressures, vibrations, roller adjustments, ect. Manual mode is where this thing truly shines. It will find that sweet spot and work on the knots with a few button presses. Also, try it with and without the removable back pad installed. You will know pretty quick if this is something you enjoy using and if it is worth the investment.
I've only been through a few sessions so far. I will write more after I have some more experience with the unit. Each time I use it, I figure out more features and enjoy it even more. My wife absolutely loves it as well. (Posted on 2/19/2018) - Craig Jonas 11/29/16Review by Truly Special Massage Chair
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This chair is life-changing. For me, it is better than a human massage as you control where you want it to go (and you can keep adding time). The shiatsu points seem to find the right spots. The "morning" setting is my favorite. I am 6'5" (240) and the chair fits me well. Worth the investment. (Posted on 2/28/2017)Price Value Quality
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