60 Day Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- Just give us a call and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Infinity, Human Touch, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like assembly service are non refundable.
- We reserve the right to charge up to a 15% restocking fee on Inada, DreamWave, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Financing - Pay over time
We offer monthly payments on all our products via our financing partner, Affirm. 0% APR for 12 months financing, and 10-30% APR for 18 or 36 months financing.
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Affirm" option.
Step 4 - Fill out the required billing information fields and click the "Place Order" button
Step 5 - On the Affirm page, enter your mobile number in the field provided and click the "Continue" button
Step 6 - Follow the instructions to complete your order. In the final window, tick the agreement box and click the "Confirm Loan" button.
Step 7 - You have successfully placed your order!
We also offer monthly payments on all our products via our other financing partner, Bread . 0% APR for 18 months financing, and other terms that go up to 36 months financing*. Here’s how to see if you prequalify in seconds:
Step 1 - On any product page, just click the "Add to Cart" button and you'll be redirected to your shopping cart
Step 2 - On your shopping cart page, click the "Checkout Now" button
Step 3 - On the checkout page under Payment Information, select "Bread" option.
Step 4 - Click on the button that says "As low as $..." option.
Step 5 - A pop-up window will appear that says "Pay over time." Fill out/check all the fields and click the button at the bottom.
Step 6 - Follow the instructions to complete your order. In the final window, click the "Accept & Checkout" button.
Step 7 - You have successfully placed your order!
*The term is for a loan to finance a purchase. Rates range from 0% to 29.99% APR, resulting in, for example, 18 equal monthly payments of $55.56 at 0% APR or 36 equal monthly payments of $31.33 to $42.45 at 7.99% to 29.99% APR per $1,000 borrowed. Your terms may vary and are subject to application. Bread® loans are made by Cross River Bank, a New Jersey Chartered Bank, Member FDIC.
Get the buying power to shop for your massage chair now and enjoy the flexibility to pay over time. You can get 6 months special financing on purchases of $99 or more every time you shop with PayPal Credit. The application process is quite easy, here's how to do it:
Step 1 - Read the terms and fill out a quick application here.
Step 2 - After approval, browse for the massage chair you want to purchase and click the "Add to Cart" button. You'll be redirected to your shopping cart
Step 3 - On your shopping cart page, click the "Checkout with Paypal" button. You will be redirected to Paypal's website (or the Paypal app will open up when in mobile).
Step 4 - Continue w/ the process. On the payment page under "Pay with" section, look for and select the Paypal Credit option. It may look similar to this:
Step 5 - After successfully completing the process, an order confirmation email will be sent to you.
Pay With Amazon
If you already have an Amazon account, you can use the information stored in your Amazon account to pay conveniently. You won’t even be need to enter your credit card number.
To use Pay with Amazon, press this button in your Shopping Cart:
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We do not share your password and payment information. Your purchases are protected by the A-to-Z Guarantee.
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Access your shipping and payment information from your Amazon Payments account.
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Price Match Guarantee
Price Match Guarantee
We are committed to offering you the best deal on your massage chair purchase. So if you find a better offer elsewhere, let us know and we'll do our best to match it or beat it.
3 Easy Ways to Get Your Price Match
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Online Chat
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Call or Email
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$10k Security Guarantee
Norton Shopping Guarantee
Automatically enjoy these 3 benefits when you purchase from EasyMassageChair, a Norton Shopping Guarantee endorsed merchant.
$10,000
$1,000
$100
Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
No Sales Tax
You won't have to pay sales tax on purchases from Easy Massage Chair.
We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ.
And for our NJ customers, we will even pay your sales tax for you (does not apply to purchases made using the Make Offer feature). So the only customers who will be charged sales tax are our NJ customers who choose to use the Make Offer feature.
Helping the Homeless
Your purchase will help the homeless.
When you purchase from EasyMassageChair.com, we donate a portion of the proceeds to the Salvation Army, a charity organization that operates shelters for the homeless and disaster relief to developing countries. Your support of this important cause is greatly appreciated and there is no additional cost to you.
Captain Paul Valverde of The Salvation Army in Morristown, NJ accepting a donation from Easy Massage Chair in Dec 2017
Family Owned since '05
We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this: 
Customer Reviews
We are honored by the reviews our customers have posted on trusted third party rating companies. Please click to read some of their comments :
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Our History
We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.
We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:
- industry leading 60 Day Returns policy
- Safe Shopping Guarantee
- Secure payment options from trusted companies including Amazon and PayPal
- Quality customer service
- Our Price Match policy means you'll get our lowest price
What is Indoor Setup & Assembly (also known as White Glove Service)?
Indoor Setup & Assembly means that they will bring it inside your home and fully assemble the chair wherever you'd like. You won't have to lift a finger.
Regular shipping includes delivery to your location, but not indoors. In our experience, most delivery people are nice and will usually bring it inside your garage or to your front door. They are not obligated to bring it indoors however.
Do I need Indoor Setup & Assembly or can I do it myself?
Most customers do not need it and about 90% of our customers do not purchase it. Massage chairs are generally delivered with the arms detached so it's lighter and easier to move. Assembly basically entails attaching the arms to the base of the chair. It's pretty easy and usually takes 20-30 minutes. If you have someone to help you move the chair, we generally recommend you save the money to buy something nice for a loved one instead :-)
You should consider adding Indoor Setup & Assembly if:
- you do not have someone to help you move the chair up stairs
- you have health issues which could be a problem when moving the chair
- you would prefer to spend the extra money to have someone do it for you.
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 2 years parts warranty
- 3 years frame warranty
If you add the optional 2 year Extended Parts Warranty, you will be covered for:
- 1 year in-home labor repair service*
- 3 years frame warranty
- 4 years parts warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
- 5 years frame/structure warranty
Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts and frame warranty
If you add the optional 2 Year Manufacturer Extended Warranty, you will be covered for:
- 3 year in-home labor repair service*
- 5 years parts and frame warranty
Osaki, Titan & Apex chairs are highly regarded for durability, so we don’t generally recommend the extended warranty. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 1 year in-home labor repair service*
- 3 years parts warranty
- 5 years frame warranty
If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:
- 5 year in-home labor repair service*
- 5 years parts warranty
- 5 years frame warranty
Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor service
With the 5 Year Factory Warranty, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor service
In-home labor service means a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included with the chair includes:
- 3 year in-home labor repair service*
- 5 years parts warranty
If you add the optional 2 Year Additional Labor Warranty, you will be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Luraco chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard manufacturer warranty includes:
- 3 years parts and frame warranty
- 1 year in-home labor repair service*
With the Free 5 Year Manufacturer Warranty we are offering for a limited time, you will be covered for:
- 5 years parts and frame warranty
- 3 year in-home labor repair service*
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty that is already included for free with the chair includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
If you add the optional 5 year extended warranty, you would be covered for:
- 5 years in-home labor repair service*
- 5 years parts warranty
Panasonic, Inada & Positive Posture chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 1 year standard warranty, you would be covered for:
- 1 year in-home labor repair service*
- 1 year parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 2 years standard warranty, you would be covered for:
- 2 years in-home labor repair service*
- 2 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 3 years standard warranty, you would be covered for:
- 3 years in-home labor repair service*
- 3 years parts warranty
Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
The standard factory warranty includes:
- 3 year in-home labor repair service*
- 3 years parts warranty
For a limited time, you'll get the 5 year factory warranty for free, which includes:
- 5 years in-home labor repair service*
- 5 years parts warranty
*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states
Description
Details
The human body is naturally balanced, graceful and beautiful. That is why Human Touch has made escaping gravity’s adverse effects as easy as leaning back. The Perfect Chair PC-420 Classic Manual Plus features a fluid manual recline that uses the body’s own weight to gently ease into all recline angles. The iconic Perfect Chair architecture now features extended armrests, an elongated head pillow and ergonomic lumbar support. The zero-gravity ergonomics of the Perfect Chair are a unique balance of support and seating comfort. This neutral posture position raises the legs above the heart, relieving weight from the spine. In this position, the body relaxes into a virtually weightless posture, which physicians recommend as the healthiest way to sit. Maximum ergonomic posture is ensured at all recline angles through the fixed-form seating position, allowing you to find relief from stress as you defy gravity in the Perfect Chair. Stylish design cues, premium upholstery, and comfort make it perfect for any décor. Welcome to the perfection of perfect.
Features:
Specifications
Specifications |
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Recommended Height Range
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5’0” – 6’2”
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Recommended Weight Limit
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400lbs.
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Upright Dimensions
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47"L X 31"W X 51"H
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Reclined Dimensions
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63"L X 31"W X 26"H
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Maximum Load Weight
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400 lbs.
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Recline Angle
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125-175 Degrees
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Seat Width
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23"
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Reclined Footrest Height
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31"
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Required Recline Clearance
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9"
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Gross weight (in the box)
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82 lbs.
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Warranty
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5-Year Limited
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Shipping Box Dimensions
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38"L X 31"W X 27"H
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Product Weight
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71 lbs.
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60 Day Returns
- You can return your order within 60 days for any reason and we'll even pay for the return shipping.
- Just give us a call and we'll send a truck to pick it up.
- We don’t charge restocking fees on Osaki, Luraco, Infinity, Human Touch, Synca, Bodyfriend, Dr Fuji, TruMedic, Titan, Breo, IB Wellness, Apex, or Uknead products.
- So you would receive a full refund, minus $250 for the original shipping. Upgrades like assembly service are non refundable.
- We reserve the right to charge up to a 15% restocking fee on Inada, DreamWave, Panasonic and Positive Posture products.
What features & benefits are you looking for in a massage chair?
Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion. 97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.
Safe Shipping Guarantee
- Each shipment is carefully inspected and well packaged so damages and defects are very rare. We guarantee you will receive exactly what you ordered. So if there is any issue, we'll take care of it at no charge, whether that means shipping a replacement chair or part.
How do I initiate a return?
- Simply contact us by emailing us, calling us or using our Contact Form. We will organize everything including scheduling a truck to pick it up from you and issuing your refund.
Free Shipping
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Shipping is free for all orders within the continental 48 states!
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Do I need Indoor Setup (also known as white glove service) or can I do it myself?
- The chairs are easy to assemble. It only takes about 20 minutes. The only reason assembly is required is because most chairs ship with the arms detached to make it narrower, lighter and easier to move into your home.
- The assembly is basically just screwing the arms to the chair. It includes easy to follow instructions and does not require special tools or skills.
- If you want them to setup the chair inside your home, you can select the option for “Indoor Setup & Assembly”. We don't recommend it for most people it because it's an easy way to save yourself the money. But we're happy to add it to your order if you'd like.
Canadian customers
- Yes, we ship many massage chairs to Canada. Total turnaround time is typically about 2 and a half weeks. We make it easy by handling all of the importing paperwork. We also pay for the customs brokerage and filing fees.
- GST (usually 4.9%) and duties if levied, would be billed to the customer. Duties have never been levied on massage chairs we’ve shipped to Canada.
Warranty
Warranty
What we cover:
Human Touch® products are backed by limited warranties against defects in materials and workmanship. The information provided here is an overview of our warranty program.
Warranty coverage begins at the time the Consumer purchases the product, and is non-transferable. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements. All Human Touch-authorized shipments that are delivered in original, new packaging are warranted to be free from defects in parts, materials and workmanship. The following warranty terms supersede any previous terms listed in Use & Care manuals for products purchased on or after May 15, 2014:
| STANDARD CONSUMER PRODUCT WARRANTY 2016 | IN-HOME SERVICE | PARTS | STRUCTURAL |
| Premium Warranty Novo , Navitas Sleep , HT-Ascent 4, HT-9500x, HT-Bali , AT 6.0 , HT-7450, ZG 5.0 , ZG 4.0 , BodySPA | 1 year | 3 year | 5 year |
| Standard Warranty HT-7120, HT-135, HT-275 , HT-5040, HT-3300, ZG 2.0, WB 7.1, WB 5.1, WB 5.0, WB 2.0, ZeroG Volito | 1 year | 2 year | 3 year |
| Basic Warranty iJoy 2720, iJoy 2580, iJoy 2310, iJoy Reveal, iJoy Active 2.0 | 90 days | 1 year | 2 year |
| Perfect Chair Omni-Motion Warranty PC-610 , PC-420 , PC-600 | 3 year | 3 year | 5 year |
| Perfect Chair Series 2 Warranty PC-410, PC-500, PC-510 | 1 year | 3 year | 5 year |
| Perfect Chair Warranty PC-086, PC-085, PC-Rhapsody , PC-Tranquility , PC-8500 , PCX-720 | 1 year | 2 year | 2 year |
| Effortless Exercise Warranty iJoy Board, iJoy Ride | 90 days | 1 year | |
| Targeted Relief Products HT-1350, HT-1340, Handhelds | 90 days | ||
| Targeted Relief Products HT-1355, HT-1360, CirQlation 1 , CirQlation 2 , HT-Reflex2 , HT-Reflex4 , HT-Reflex6 , Foot Spa, iJoy Foot | 1 year |
What is not covered:
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; alterations or modifications of original condition; improper use of electrical/power supply, loss of power; electrical disturbances and power surges; dropped product; a malfunction or damage resulting from improper or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty.
How to request Warranty service:
All warranty service requires approval and authorization by Human Touch. Products require a Return Merchandise Authorization Number (RMA) for any returns. Products received without a valid RMA number that is clearly marked on the box will be refused. Human Touch will not issue Return Material Authorizations (RMAs) for:
— Buyer's remorse
— Freight damage for shipments to end-user, except for shipments direct from Human Touch
Proof of purchase (original receipt) is required for all warranty repairs or service. It is the responsibility of the consumer to: operate the equipment in a manner that is defined in the original owner's manual; promptly report any failures with the product; perform telephone, email and/or chat diagnostic procedures as instructed by Human Touch staff; and allow only authorized service professionals (supplied by Human Touch) to work on the product. Failure to adhere to these conditions could result in the warranty being voided.During the In-Home service and Parts warranty period, Human Touch, at its sole discretion, will repair or replace any defective part within a reasonable time frame. If a particular replacement part is not available, reasonable efforts will be made to locate a compatible replacement part. If a compatible part is not available, Human Touch may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Human Touch is no longer responsible for making repairs under the warranty coverage. For In-Home Service, Human Touch will arrange for all covered parts deemed necessary to be sent to the consumer and an authorized service provider to repair the product at the customer's residence at no charge to the customer. For any repairs needed during the Parts warranty coverage, Human Touch will provide parts at no cost; however consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, consumer is responsible for shipping, duties and brokerage fees related to the replacement. Human Touch reserves the right to return a part or product. If it has been determined that a part and/or product must be returned to Human Touch, Human Touch is responsible for all shipping charges related to the return of the part and/or product. The consumer is financially responsible for providing the product in an acceptable physical condition. If a product/part is not returned to Human Touch, the consumer is responsible for properly disposing of the product. Alternatively, consumer can request Human Touch to remove the product and would be subject to an Environmental Disposal fee. Human Touch is not responsible for any applicable duties, taxes and brokerage fees associated with returned parts or products.
Consumer Warranty Limitations and Exclusions
Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Human Touch's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Human Touch's option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Human Touch reserves the right to make substitutions in lieu of repair or replacement. Under no circumstance shall Human Touch or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages. Warranties are only valid within the United States and Canada, provided the equipment has been operated according to the instructions accompanying it. Products or parts that are purchased via a non-authorized third party are not covered under manufacturer's warranty. The warranty only applies to the product and does not include any accessories or enhancements.Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and must be performed by Human Touch-authorized field service personnel to maintain warranty coverage. Softening/hardening of foams and filling composites in pillows, pads, and memory foam kits does not constitute a defect under this warranty as those items naturally change with use. Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings, grain, and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike.Standard warranty coverage and liability obligations do not apply to rental or non-prescribed use locations or modes of operation not previously authorized by Human Touch. For questions on commercial, other non-residential use, refurbished, renewed, floor sample and "out-of-box" products, please contact our Customer Experience department.
Head-to-Toe Premium Protection Plans
For long-term peace of mind, Human Touch also offers attractive two- and five-year enhanced protection plans, providing you complete in-home service and parts head-to-toe coverage.
