• You can return your order within 60 days for any reason and we'll even pay for the return shipping.
  
  
• We don't charge restocking fees.
  
  
• So you would receive a full refund, minus the actual original shipping cost (typically about $250 for standard shipping. Upgrades like assembly service are non refundable).  
  
  
  

• Most of our competitors charge you the original shipping, the return shipping, plus a 15%-25% restocking fee.
  
  
• In case you may wish to return, we recommend you save your original packaging material.

What features & benefits are you looking for in a massage chair?  

Let us know and we'll be happy to recommend the best chair for you with the highest satisfaction rating. We represent all of the leading brands, so we can provide our objective opinion.  97% of our customers are very happy with our recommendations. But just in case you're not, you have the option to return it.

Safe Shipping Guarantee

• Each shipment is very well packaged and thoroughly checked before shipping so damages and defects are rare. In the event of any damage or defect, we guarantee we will get you what you ordered. Whether that means shipping an entire new chair or a replacement part, we'll take care of it with no additional charge to you. 
  
  
• Every shipment is fully insured, free of charge to you.
  
  
• Returned items must be in new, saleable condition.
  
  
  
  

How do I initiate a return?

• Simply contact us by emailing us, calling us or using our Contact Form. We will need just your name and address and will organize everything from there. This includes scheduling the return pickup for you, inspecting the item upon return, and then processing your refund.  
  

Shipping is free for all orders within the continental 48 states! There are no hidden charges or handling fees. All shipments also include full shipping insurance.

When will my order arrive?

• Orders are typically delivered within 2 weeks or less. We process your order as soon as it's received. Your order will be inspected and then promptly shipped.
• About 1 week after your order has been received, you can expect a phone call from the delivery company to schedule a day/time that is convenient for you to receive delivery.
• The free shipping is for curbside delivery. If you would like delivery inside your home, please contact us to add White Glove Delivery. The shipping companies charge $250 for this service. 99% of customers just use the free shipping option and do not opt for White Glove Delivery. 
• Your order will ship to you directly from the manufacturer's warehouse. We are authorized retailers of every manufacturer whose chairs we sell.

What if my order arrives damaged or defective?

• Each shipment is very well packaged and thoroughly checked before shipping so damages and defects are rare. In the event of any damage or defect, we guarantee we will get you what you ordered. Whether that means shipping an entire new chair or a replacement part, we'll take care of it with no additional charge to you.
  
• Every shipment is fully insured, free of charge to you.
  

What if I want to return my order?

• We offer you a return policy better than most of our competitors. Please see our Return Policy for details.
  
  

Canadian customers

• Estimated transit time from shipment date is 7 to 10 Business Days. We have a brokerage service set up to simplify the process for you. We do all of the paperwork for you to make it easy. GST, brokerage fees and duties if applicable, would be billed to the customer.

You won't have to pay sales tax on purchases from Easy Massage Chair.

We are only required to charge sales tax for deliveries to our NJ customers since our office is located in NJ.

And for our NJ customers, we will even pay your sales tax for you (does not apply to purchases made using the Make Offer feature). So the only customers who will be charged sales tax are our NJ customers who choose to use the Make Offer feature.

We are a family owned business founded in 2005. Customer satisfaction has always been our top priority and we feel our A+ Rating with the Better Business Bureau reflects this:




Customer Reviews
We are honored by the reviews our customers have posted on trusted third party rating companies. Please click to read some of their comments :

Our History

We aim to be the easiest place for you to shop for your massage chair. When shopping at our competitors sites for a massage chair, we found it to be tricky and even a little scary sometimes. At most of our competitors, we had difficultly contacting a real person at the company. And their return policies were unfriendly. Many of them stated that they would charge us exorbitant restocking fees.

We felt that you deserved a safer, easier, more comfortable shopping experience. That's why we founded Easy Massage Chair. To provide you with the easiest and safest massage chair shopping experience, we offer you our:

• industry leading Free Returns policy
• Safe Shopping Guarantee
• Secure payment options from trusted companies including Amazon and PayPal
• Quality customer service
• Our Price Match policy means you'll get the lowest price

What is Indoor Setup & Assembly (also known as White Glove Service)?

Indoor Setup & Assembly means that they will bring it inside your home and fully assemble the chair wherever you'd like. You won't have to lift a finger.  

Regular shipping includes delivery to your location, but not indoors.  In our experience, most delivery people are nice and will usually bring it inside your garage or to your front door. They are not obligated to bring it indoors however.

Do I need Indoor Setup & Assembly or can I do it myself?

Most customers do not need it and about 90% of our customers do not purchase it.   Massage chairs are generally delivered with the arms detached so it's lighter and easier to move.  Assembly basically entails attaching the arms to the base of the chair.  It's pretty easy and usually takes 20-30 minutes.  If you have someone to help you move the chair, we generally recommend you save the money to buy something nice for a loved one instead :-)

You should consider adding Indoor Setup & Assembly if:

- you do not have someone to help you move the chair up stairs

- you have health issues which could be a problem when moving the chair

- you would prefer to spend the extra money to have someone do it for you.

The standard factory warranty that is already included with the chair includes:

• 1 year in-home labor repair service*
• 2 years parts warranty
• 3 years frame warranty

If you add the optional 2 year Extended Parts Warranty, you will be covered for:

• 1 year in-home labor repair service*
• 3 years frame warranty
• 4 years parts warranty

Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

The standard factory warranty that is already included with the chair includes:

• 1 year in-home labor repair service*
• 3 years parts warranty
• 5 years frame/structure warranty

If you add the optional 2 Year Additional Labor Warranty, you will be covered for:

• 3 years in-home labor repair service*
• 3 years parts warranty
• 5 years frame/structure warranty

Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

The standard factory warranty that is already included with the chair includes:

• 1 year in-home labor repair service*
• 2 years parts warranty
• 3 years frame warranty

If you add the optional 3 Year Labor & Parts Warranty, you will be covered for:

• 3 year in-home labor repair service*
• 3 years parts warranty
• 3 years frame warranty

Infinity chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

The standard factory warranty that is already included with the chair includes:

• 1 year in-home labor repair service*
• 3 years parts and frame warranty

If you add the optional 2 Year Manufacturer Extended Warranty, you will be covered for:

• 3 year in-home labor repair service*
• 5 years parts and frame warranty

Osaki, Titan & Apex chairs are highly regarded for durability, so we don’t generally recommend the extended warranty. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can still add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

The standard factory warranty that is already included for free with the chair includes:

• 1 year in-home labor repair service*
• 3 years parts warranty
• 5 years frame/structure warranty

If you add the optional 5 year extended warranty, you would be covered for:

• 5 years in-home labor repair service*
• 5 years parts warranty
• 5 years frame/structure warranty

Human Touch chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

The standard factory warranty that is already included with the chair includes:

• 3 year in-home labor repair service*
• 5 years parts warranty

If you add the optional 2 Year Additional Labor Warranty, you will be covered for:

• 5 years in-home labor repair service*
• 5 years parts warranty

Luraco chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

The standard manufacturer warranty includes:

• 3 years parts and frame warranty
• 1 year in-home labor repair service*

With the Free 5 Year Manufacturer Warranty we are offering for a limited time, you will be covered for:

• 5 years parts and frame warranty
• 3 year in-home labor repair service*

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

The standard factory warranty that is already included for free with the chair includes:

• 3 year in-home labor repair service*
• 3 years parts warranty

If you add the optional 5 year extended warranty, you would be covered for:

• 5 years in-home labor repair service*
• 5 years parts warranty

Panasonic, Inada & Positive Posture chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 1 year standard warranty, you would be covered for:

• 1 year in-home labor repair service*
• 1 year parts warranty

Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 2 years standard warranty, you would be covered for:

• 2 years in-home labor repair service*
• 2 years parts warranty

Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states

Any chair delivered to a commercial address is considered by the manufacturer as for commercial use. In such case, the chair will have no standard warranty. You can, however, purchase the standard warranty for $200 per year for up to 3 years. If you add the optional 3 years standard warranty, you would be covered for:

• 3 years in-home labor repair service*
• 3 years parts warranty

Panasonic & Inada chairs are highly regarded for durability, so we don’t generally recommend the extended warranty on this item. Most customers can expect 15+ plus years of regular usage without ever requiring service. Even after the warranty period, the manufacturer still provides parts or service as needed at cost price. If you’d like to decide later, you can add the extended warranty up to 30 days after you receive your chair.

*In-home labor repair service means that a qualified technician would be sent to your location to provide service. This is provided for all locations within the 48 states