Help

For the fastest answer to most questions, please refer to our Frequently Asked Questions.

Do you need help with returns?

Please refer to our Return Policy

Would you like to contact us?

Please call us (888) 612-8862 (Mon-Fri 10am-6pm EST) or use our Contact Form to reach us.

Want to find out why shopping with us is safe?

Please refer to our Safe Shopping Guarantee

Would you like to know more about Easy Massage Chair?

Please refer to our About Us page




Frequently Asked Questions


Product information



Product information

1. Is there a showroom I can visit?

We do have a showroom in Torrance, CA about 30 minutes south of Los Angeles. Please contact us to let us know which model you are interested in so we can make sure we have it by calling us (888) 612-8862 (Mon-Fri 10am-6pm EST) or use our Contact Form .

2. Is the item brand new?

Yes. We only sell 100% brand new items. In fact, all orders ship to you direct from the manufacturer. We never sell floor models or previously used merchandise.

3. Will you accept less than the listed price?

Yes. We understand that you work hard for your money. That's why we offer our "Make Offer" feature on most items we sell. That way you can offer us a lower price and we will give you an instant response. Don't worry, we're not scary negotiators :-) Look for this button on the pages of most items:

4. Will I receive a warranty with my purchase?

Yes, every chair includes a manufacturer warranty. Unless specifically stated on the product page, all items include a 3 year manufacturer warranty. In the case that warranty service is needed, all you need to do is contact either us or the manufacturer with your name and address. The rest will be taken care of you including shipping of replacement parts and arranging labor, if eligible.


Shipping

1. When will I receive my order?

Orders are typically delivered within 2 weeks or less. We process your order as soon as it's received. Your order will be inspected and then promptly shipped. About 1 week after your order has been received, you can expect a phone call from the delivery company to schedule a day/time that is convenient for you to receive delivery.

2. What if the item is damaged?

Each shipment is very well packaged and thoroughly checked before shipping so damages and defects are rare. In the event of any damage or defect, we guarantee we will get you what you ordered. Whether that means shipping an entire new chair or a replacement part, we'll take care of it with no additional charge to you. Every shipment is fully insured, free of charge to you

3. Where will my order ship from?

Your order will ship to you directly from the manufacturer's warehouse. We are authorized retailers of every manufacturer whose chairs we sell.

4. Is this item in stock/available?

The available quantity of each item is listed on each product's page. We work closely with every manufacturer to get the current inventory status and we update this reulglary to keep it accurate.


Returns, Payment and Security

1. If I'm not satisfied, how do I return my order?

Yes. You can return your order within 30 days for any reason. We will even pay for the return shipping (doesn't apply to "Make Offer" purchases), unlike most of our competitors. And we never charge restocking fees. So you would receive a full refund, minus only the actual cost of the original shipping to you (generally about $250).
Most of our competitors would charge you the return shipping (about $250) plus the original shipping (about $250) plus a restocking fee also (10%-15%).
Purchases made using our "Make Offer" feature can also be returned for any reason within 30 days. You would receive a full refund minus the actual shipping cost (generally about $250) and return shipping (about $250).

2. What payment methods do you accept?

We accept Visa, Mastercard, American Express and PayPal Checkout. All payments are securely processed by highly reputable payment processors such as PayPal and Intuit.

3. Do you offer deferred/ installment payment?

Yes we do through our partner, PayPal Credit (formerly known as BillMeLater)

4. Why should I trust Easy Massage Chair?
  • We are a family owned business with over 10 years experience in the online furniture industry.
  • We have an A+ Rating with the Better Business Bureau.
  • We are authorized partners of Intuit and PayPal, two of the most highly respected payment processors around.
  • We are authorized retail partners of every manufacturer whose products we sell.
  • We publicly pledge our committment to your security and privacy in our Safe Shopping Guarantee.
5. How can I contact Easy Massage Chair?

Please call us (888) 612-8862 or use our Contact Form to reach us.

6. Will I be charged sales tax?

Customers in all 50 states except NJ do not have to pay any sales tax. And for our NJ customers, we'll even pay the sales tax on your behalf (does not apply to "Make Offer" purchases).